EDI & Sales Operations Specialist

Creative Co-Op, Inc.•Memphis, TN

11d

About The Position

The EDI & Sales Operations Specialist will assist with the order flow management for all eCommerce and Specialty accounts, as well as be the point of contact for EDI-related projects for the eCommerce & Specialty teams.

Requirements

Overall knowledge of EDI and the order process
Working knowledge of Wholesale/Retail Account Services
Superior interpersonal skills
Strong decision-making and ability to resolve customer service issues
Ability to identify issues, propose, and implement solutions
Ability to prioritize, organize, and clearly define objectives
Ability to execute a plan under time constraints
Attention to detail and a sense of urgency
General knowledge of Microsoft Office, Excel, Word, and Email
Proficiency with key punch speed and accuracy
Clear communication, both written and in speech

Nice To Haves

College degree and/or a minimum of 2 years eComm and/or Specialty account operations experience is preferred.
Bilingual English/Spanish communication preferred

Responsibilities

Be the primary point of contact for assigned account requirements, including required SLAs, shipping/labeling requirements, and other factors resulting in operational chargebacks
Investigate and dispute customer-specific operational chargebacks
Manage the preselect waving process for all eCommerce & Specialty accounts
Follow up with customer orders assigned and under the guidelines of internal operations
Be the main point-of-contact on EDI onboarding of new customers and initiatives
Proactively process and resolve EDI, order, and shipping issues
Oversee the EDI maintenance from the sales side, including ownership of cross-references
Maintain customer-specific item-level attributes within the ERP system and customer portals
Propose opportunities for operational improvements
Provide Operational reporting of daily eCommerce & Specialty account orders to the OPS team
Provide internal operational metrics to the manager on a weekly cadence
Execute inventory reservation and ensure inventory accuracy at the account level
Work with assigned accounts and sales reps, handling all logistical and EDI functions
Ensure shipments are on time and that all logistical requirements have been met
Maintain and communicate to the appropriate team members all assigned vendor guide requirements/agreements for each customer
Review product-level packaging and suggest changes regarding customer-specific packaging guidelines with the product development team
Perform other duties as assigned and work cross-functionally with others