EDI & Retail Compliance Specialist

Twelve NYC•New York, NY

3d•Hybrid

About The Position

We are seeking an EDI & Retail Compliance Specialist to own and manage our EDI operations across key retail partners. This role sits at the intersection of order management, logistics execution, and retailer compliance, ensuring seamless transmission of critical documents (POs, ASNs, invoices) while proactively preventing and resolving chargebacks. This is a highly cross-functional role that partners closely with Production, Logistics, Finance, and external 3PLs, and plays a direct role in protecting margin, ensuring OTIF performance, and maintaining retailer relationships.

Requirements

5+ years of deep EDI Retailer experience
Proven experience managing end-to-end EDI workflows (PO → ASN → Invoice) with major retailers (e.g., Target, Walmart, Sephora, Ulta)
Strong understanding of retailer routing guides, compliance standards, and vendor manuals
Experience with chargeback management platforms (SupplyPike preferred)
Excellent problem-solving and decision-making abilities in a fast-paced environment
Exceptional organizational and time-management skills with the ability to manage multiple priorities
Strong communication, and interpersonal skills, with the ability to collaborate cross-functionally
Experience working with NetSuite or other ERP systems
Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook

Nice To Haves

Experience with SPS Commerce or similar EDI platforms

Responsibilities

Lead EDI onboarding and setup for new retailer and vendor integrations within SPS Commerce
Coordinate with external partners, retailers, and internal teams to test and validate EDI workflows
Ensure proper mapping and configuration of documents (PO, ASN, Invoice) during setup
Maintain documentation of EDI processes, requirements, and configurations
Manage and maintain Twelve’s EDI platform (SPS Commerce) across all retailer integrations
Review, validate, and process inbound EDI Purchase Orders (POs) for accuracy and completeness
Submit and monitor Advance Ship Notices (ASNs) to ensure timely and accurate transmission
Generate and submit EDI invoices, ensuring alignment with shipment and retailer requirements
Troubleshoot and resolve EDI transmission failures, including mapping errors, data discrepancies, and connectivity issues
Partner with internal teams to ensure all EDI documents align with operational execution and retailer compliance standards
Monitor retailer compliance requirements across accounts (Target, etc.) and ensure adherence
Identify, investigate, and resolve chargebacks and compliance deductions
Submit and track chargeback disputes through SupplyPike, ensuring proper documentation and follow-through
Analyze recurring chargeback trends and proactively recommend process improvements to reduce risk
Partner with internal stakeholders to drive accountability and corrective actions across workflows
Coordinate and execute routing for cross-docked shipments from our 3PL partners, across various client-retailers
Ensure all routing guides and retailer-specific shipping requirements are followed precisely
Work closely with 3PLs, carriers, and internal logistics teams to ensure smooth shipment flow
Validate shipment readiness against retailer requirements prior to ASN and Routing submission
Act as the internal EDI SME, supporting Production, Logistics, and Finance teams
Partner with Operations to improve upstream data accuracy (SKU setup, labeling, cartonization, etc.)
Identify process gaps and implement solutions to improve efficiency, accuracy, and compliance
Lead reporting on EDI performance, chargebacks, and operational KPIs

Benefits

Medical
Dental
Vision
Disability
Life
Mental Health Mondays
Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
Paid Parental Leave
Summer Fridays
Discretionary Bonuses