EDI Helpdesk Representative - Remote US

Gainwell Technologies LLC•Any city, OH

5d•$35,000 - $50,000•Remote

About The Position

This position supports Gainwell's Montana Medicaid operations while offering the flexibility of working remotely from anywhere within the United States. As an EDI Helpdesk Representative - Remote US at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve, a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges.

Requirements

High School Diploma or GED required.
Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, or a related field.
Strong verbal and written communication skills with a customer-focused approach.
Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously.
Ability to work independently, manage competing priorities, and maintain attention to detail in a remote environment.

Responsibilities

Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI-related inquiries.
Research, troubleshoot, and resolve provider issues or escalate more complex concerns to the appropriate teams.
Conduct outbound follow-up calls and communications to ensure timely resolution of provider requests.
Process provider and member updates while maintaining accuracy, compliance, and documentation standards.
Meet established service, quality, and productivity goals while delivering exceptional customer support.