EDI Helpdesk Representative - Tucker, GA (Hybrid)

Gainwell Technologies LLC • Tucker, GA

1d • $30,500 - $43,500 • Hybrid

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. As a EDI Helpdesk Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Requirements

• High School Diploma is required.
• Knowledge of basic helpdesk software, computer software and Microsoft Office applications.
• Ability to multitask, work with multiple computer applications, work independently, follow oral and written directions.

Nice To Haves

• Healthcare/Medicaid work experience is a plus.
• Outstanding customer service with call center background a plus.

Responsibilities

• Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel.
• Conducts outbound calls to resolves written provider requests/inquiries.
• Processing member updates for audit and reporting purposes and verifying the accuracy of the updates.
• Adhere to the client’s SLAs and consistently meet production targets.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Communication skills both written and oral.

Benefits

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.
• comprehensive health benefits
• educational assistance
• leadership and technical development academies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED