EDI Help Desk Camp Hill, PA (Hybrid)
About The Position
The Provider Services/Customer Service Representative supports healthcare and Medicaid providers through telephone, written, and system-based communications. This role is responsible for resolving provider inquiries, processing updates, maintaining accurate records, and delivering excellent customer service while meeting established performance standards. Your role in our mission is to answer incoming provider calls and resolve basic to moderately complex inquiries, routing calls when necessary. Conduct outbound calls to follow up on and resolve provider requests. Process member updates and verify the accuracy and completeness of records for audit and reporting purposes. Meet client Service Level Agreements (SLAs) and production goals while maintaining accuracy. Collaborate with team members, management, and customers to resolve service issues and maintain professional communication.
Requirements
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office applications and basic computer software.
- Ability to work independently, follow written and verbal instructions, and manage multiple priorities.
Nice To Haves
- Healthcare, Medicaid, call center, customer service, provider services, or member services experience preferred.
Responsibilities
- Answer incoming provider calls and resolve basic to moderately complex inquiries, routing calls when necessary.
- Conduct outbound calls to follow up on and resolve provider requests.
- Process member updates and verify the accuracy and completeness of records for audit and reporting purposes.
- Meet client Service Level Agreements (SLAs) and production goals while maintaining accuracy.
- Collaborate with team members, management, and customers to resolve service issues and maintain professional communication.
- Ability to multitask, following assignments worked and completed simultaneously as directed by leadership
Benefits
- flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
