CBO Supervisor (on-site - Camp Hill, PA)

Select Medical•Camp Hill, PA

22h•$25 - $27•Onsite

About The Position

The Collections Team Supervisor is responsible for overseeing the operation and execution of the daily workflow within the functional teams in the Central Billing Office (CBO). This role supervises daily activity, reporting, productivity, and other key metrics for team members. The supervisor also acts as a liaison between other departments and CBO management to ensure effective communication of reimbursement policies, procedures, and resolutions, particularly concerning cash posting discrepancies, outstanding accounts receivable, and credit balance management. Additionally, the supervisor will mentor new and experienced team members, answer questions, and provide additional training as needed.

Requirements

High School diploma required.
Minimum three to five years in a high-volume reimbursement/health care claims environment required.

Nice To Haves

Bachelor’s degree in business administration or accounting, or equivalent combination of experience and education preferred.
Minimum one to two years of training experience preferred.

Responsibilities

Responsible for overseeing the operation and execution of daily workflow of the functional team.
Review AR daily to ensure consistent performance and quality follow up is routinely occurring.
Ensures appropriate processes are followed with regard to collections procedures.
Work with CBO manager in recommending, counseling, and coaching for improved performance. Conducts performance appraisals and suggests appropriate actions and monitor improvements in assigned job functions
Ensure compliance of procedures for data integrity, continuous cash flow and improved customer service in relation to HIPAA compliance.
Conduct conference calls with the facility staff to gather input, resolve open issues, and communicate performance.
Recruit, hire, train, and develop department personnel in conjunction with Company objectives.
Demonstrate participation and representation of job functions in monthly meetings.
Monitor, review, and log employee productivity reports to provide feedback to staff and CBO Manager.
Review and approve PTO requests and bi-weekly payroll through Kronos.
Review MedHost reports to inform team members of daily, weekly, monthly, and quarterly performance targets.
Distribute work amongst members of the team and coordinate re-assignment as necessary based on business needs.
Maintain global knowledge of all functions and processes within the CBO. Communicate and train team members on policies and procedures.
Liaison between team members and management to address and remedy issues/inquiries related to policy, procedures, and/or processes.
Approve patient account contractual adjustments.
Work directly with payor relations representatives to identify and resolve specific payor issues.
Performs other duties or special projects as assigned.