EDI Analyst

RXO•Chicago, IL

6d•Hybrid

About The Position

RXO is a leading provider of transportation solutions, revolutionizing the industry with cutting-edge technology and a commitment to finding solutions for every challenge. This role focuses on leading, facilitating, and implementing EDI customer integrations. The EDI Analyst will work closely with customers, business teams, and technology teams, participating in design reviews and assisting with application testing. The position is hybrid, requiring on-site work Monday-Thursday and remote work on Fridays, based in either Chicago, IL or Charlotte, NC.

Requirements

Bachelor's degree or equivalent related work or military experience
1 year of technical experience in applications support or program/project management
Client-facing customer service experience
Effective communication skills, both verbal and written

Nice To Haves

Experience mapping in IBM Sterling B2Bi and IBM Sterling File Gateway
Experience in setting up AS2, SFTP in IBM Sterling B2Bi and IBM Sterling File Gateway
Experience in the logistics or supply chain industry
2 or more years EDI and/or TMS application support experience
3 or more years of business analysis experience in API web service integration, development and strategy with SOAP and REST APIs
Ability to analyze and interpret various integration formats and documents including, but not limited to: Swagger, CSV, JSON, XML, Plain Text, X12 and WSDL
Experience working on cross-functional teams
Knowledge of Scrum/Agile or Kanban methodologies
High level experience and familiarity with Dell Boomi

Responsibilities

Answer EDI inquiries from internal and external parties utilizing the EDI support team’s ticketing system
Research root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time
Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements
Design, write requirements, help the offshore developer to develop, test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams
Review open EDI items with business teams via daily/weekly calls
Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements
Train internal business colleagues on EDI and EDI systems when required
Foster teamwork and motivate others for success
Complete additional small projects and assignments as required

Benefits

Competitive pay
Paid time off includes: up to 8 holidays, up to 2 Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO
up to 40 hours bereavement leave
up to 16 hours volunteer time
jury duty
at least 2 weeks family bonding leave
up to 40 hours prenatal care leave
401(k) retirement plan with up to 5% company match
Health insurance
prescription insurance
dental insurance
vision insurance
basic and supplemental life insurance
short and long-term disability insurance
accidental death and personal loss insurance
business travel insurance
legal services
ID theft protection
accident insurance
critical illness insurance
hospital indemnity insurance
Employee Assistance Program (EAP)
Tuition reimbursement
adoption assistance
Health Savings Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Commuter Spending Account
Health Reimbursement Arrangement