EDI Analyst I

Estes Express Lines•Charlotte, NC

1d•Onsite

About The Position

The EDI Analyst will act as the organization's internal subject matter expert, working closely with internal and external customers, to ensure desired outcomes to EDI projects, requests, and inquiries. This role involves resolving EDI issues, analyzing trends, providing back-up support, and developing a deep understanding of business strategy to identify improvement opportunities. The analyst will implement customers onto the EDI system, troubleshoot issues, and serve as a subject matter expert across EDI types and platforms.

Requirements

Strong communication skills, both written and verbal
At least 3 years of experience in a similar position is required
Must be able to work independently and in a team environment
Must be able to interact well with others
Good organizational skills
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

freight industry knowledge is desirable
Customer support experience is highly desirable
Knowledge of EDI Translator and ANSI X12 knowledge is desirable
FTP knowledge is desirable

Responsibilities

Resolve EDI issues timely and efficiently
Analyze trends and recommend solutions for Coordinator team to adopt
Provide back-up support to EDI Supervisor when needed
Provide subject matter expertise of shipment life cycle and supporting applications and processes
Develop intimate knowledge of business strategy, business models and processes in order to identify improvement opportunities and value-added capabilities
Work closely with EDI Project Manager to drive automating, scaling and continuous improvement of business and internal processes
Receive and respond to EDI customer inquiries regarding 210 Freight Invoices, 214 Shipment Statuses, 211 Bill of Lading, and 204 Carrier Load Tender
Work with customers, vendors and third-party partners to analyze requirements and determine specifications
Implement customers onto the EDI system using EDI ANSI X12 and Freight industry knowledge
Troubleshoot EDI issues using the VAN and ISeries
Work effectively across teams and departments as well as directly with customers
Serve as subject matter expert across EDI types and platforms, training team members as required
Host or attend conference calls and meetings with external and internal customers
Perform root cause analysis for customer carrier report cards
Research and resolve EDI issues related to customer freight documents
Monitor and update customer error reports on a daily basis
Provide customer support beyond normal business hours
Regular attendance is required.