Edge PS Architecture and Technical Lead

NCR Voyix•Atlanta, GA

About The Position

NCR Voyix is seeking a Technical Lead to help enterprise retail customers deploy and scale applications at the edge using NCR Voyix Edge, its Kubernetes platform for retailers. The role leads projects to deploy the solution in customer environments and develops subject-matter expertise to advise customers and internal teams on the product and its implementation. Working closely with the Professional Services team and Edge Engineering, the Technical Lead supports customer integration and application deployment, provides guidance to customers and internal teams, troubleshoots complex issues, and contributes to product improvement. The role also supports sales engineering with product architecture and proof-of-concept implementations. The person in this role should be organized and flexible, able to manage competing priorities, and willing to provide occasional out-of-hours project support. Employment offers are conditional on passing applicable screening criteria.

Requirements

At least 5 years of experience as the technical lead for complex technology implementations.
At least 2 years of experience deploying containerized workloads and microservice architectures using Docker and/or Kubernetes.
Experience with cloud solutions from one or more major providers: AWS, Azure, or GCP, and a strong grasp of cloud best practices.
Experience with the application development lifecycle and best practices for source code management, application build, testing, and deployment.
Infrastructure-as-Code experience using tools such as Terraform, Ansible, and Helm Charts.
Scripting or configuration-as-code experience with tools or languages such as Python, Ansible, Groovy, Bash, and/or PowerShell.
Excellent understanding of core internet and networking technologies, including routing and switching, DNS, DHCP, and firewalls.
Ability to provide thoughtful, clearly articulated, pragmatic solutions and recommendations for complex business problems.
Ability to collaborate and influence technical and non-technical stakeholders, resources, and teams.
Excellent technical communication skills, including explaining complex technical issues to non-technical audiences.
Flexible and highly organized, with the ability to prioritize workload across competing demands.
Strong analytical and problem-solving skills, including under pressure, and attention to detail.
Enjoy learning new technologies and taking on a variety of technical challenges.
Willingness to provide occasional out-of-hours support when needed for assigned projects.

Responsibilities

Lead multiple projects to deploy NCR Voyix Edge at customer sites.
Become a technical expert in the NCR Voyix Edge solution.
Create and maintain project plans and task lists for the wider team.
Help customers integrate and deploy NCR Voyix Edge in their environments, remotely and on-site.
Provide guidance and familiarization to customers and internal teams deploying and using the solution.
Work with customers to deploy their applications onto NCR Voyix Edge.
Troubleshoot issues and provide solutions to complex scenarios.
Build and maintain lab environments.
Build and support proof-of-concept environments to assist the sales process.
Work with the Edge Engineering team to identify defects and product improvements.
Maintain current knowledge of NCR Voyix products, technologies, and competitors.
Provide technical support to Sales Engineering on product architecture and proof-of-concept implementations for new opportunities.
Work closely with the Professional Services team to develop and apply product knowledge with customers.