Edge Datacenter Operations Specialist

Microsoft•Los Angeles, CA

19h•Hybrid

About The Position

In alignment with Microsoft values, this role contributes to an inclusive work environment. The Edge Site Operations (ESO) organization deploys and maintains collocated facilities globally, providing network connectivity for hyperscale datacenters and enabling low latency, reliable connectivity for Microsoft’s Cloud Services. As an Edge Datacenter Operations Specialist, you will provide IT and logistics support for a portfolio of edge sites in a metro or region, embracing a "Four Walls" ownership philosophy. You will collaborate with partnering teams supporting deployments and daily operations, driving world-class support services and assisting other regions as needed. This opportunity involves transforming Edge Site Operations, developing new processes and procedures, and driving field program development. The role offers remote work flexibility when not business critical. Microsoft’s Cloud Operations & Innovation (CO+I) powers cloud services, and this role is key in delivering core infrastructure and foundational technologies. CO+I focuses on employee personal and professional development, offering training, growth opportunities, Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications. Microsoft's infrastructure includes over 200 datacenters in 32 countries and millions of servers, supporting over 1 billion customers and 20 million businesses globally. Personnel safety, environmental sustainability, and optimization are central to datacenter design and operations, supporting Microsoft's position as a world-class cloud provider. Microsoft's mission is to empower every person and organization on the planet to achieve more. Employees foster a growth mindset, innovate, and collaborate to achieve shared goals, upholding values of respect, integrity, and accountability to create an inclusive culture.

Requirements

High School Qualification or equivalent AND 2+ years’ experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
2+ Years’ experience in a 24x7x365 production environment or related experience.
Knowledge of physical Enterprise-class IT infrastructures.
Problem-solving skills, analytical capabilities, data analysis and attention to detail.
Ability to effectively prioritize and execute multiple tasks and projects autonomously.
Customer service, interpersonal awareness, and communication skills (written and verbal).

Responsibilities

Work across partner teams (deployment, break fix, inventory and asset management, security, design and build, compliance) to ensure seamless site operation.
Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams.
Assume accountability for executing all physical infrastructure resources required to provide capacity.
Provide quality control for datacenter-wide IT maintenance support activities across multiple service lines.
Serve as the primary point of contact for response to major incidents at your datacenter(s) and participate in proactive and timely resolution of such major incidents impacting MS Cloud services.
Oversee successful SLA adherence in deployment, break fix, and inventory and asset management for your datacenters to ensure all local systems meet requirements from Microsoft internal security and compliance teams.
Contribute to regional and global improvement programs as required.
Embody our culture and values.