Datacenter Operations Engineer

Infosys•Twinsburg, OH

3d•Onsite

About The Position

Infosys is a global leader in next-generation digital services and consulting, enabling clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, Infosys expertly steers clients through their digital journey by enabling the enterprise with an AI-powered core and empowering the business with agile digital at scale. The company's always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from its innovation ecosystem. The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Its vision is to become the strategic and trusted partner for clients by enabling their digital transformation and growth through leading technological changes. The team leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions, committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.

Requirements

Experience with Hands and feed support for Data Center operations.
Availability to work onsite on a rotating /fixed shift timing at respective Datacenter to provide support.
Certifications on Data center operations and cabling.
Bachelor’s degree or foreign equivalent required from an accredited institution (or three years of progressive experience in the specialty in lieu of every year of education).
Ability to relocate and/or travel to work/project location.
Authorized to work for any employer in the United States without employer-based visa sponsorship.

Nice To Haves

An agile mindset with effective communication and problem-solving skills.
The ability to work on majority of the areas as part of SDLC lifecycle.
Passion for innovating solutions that drive progress and meet future challenges.
A proactive approach to monitoring and resolving production issues before they escalate.
Commitment to continuous learning, knowledge sharing, and fostering team development.
Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
Explain and document technical issues in a clear way to technical teams, business stakeholders.
Experience and desire to work in a Global delivery environment.
Good Communication and Analytical skills.

Responsibilities

Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements
Participate in design discussions to capture software specifications, and aid in creation of process documentation.
Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements
Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance
Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure
Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance
Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository
Provide Hands and feed support for Data Center operations.
Work onsite on a rotating /fixed shift timing at respective Datacenter to provide support.
Provide on demand onsite support, and extended shift coverage as needed.
Rack and stack of IT devices.
Configure ILO / IDRAC on servers / network gear.
Perform Ping tests of all ILO connections.
Install trunks and patch cords, panels and power cables as required to support additional capacity.
Perform all, IT audits, annual DC track and Tape audits.
Approve Vendor access for break fix activity and facility repairs.
Provide on call support and emergency onsite coverage (may be extended time frame).
Attend crises calls for troubleshooting cables and /or hardware issues.
Troubleshoot, isolate and repair all cables (SM, MM and copper).
Participate and execute assigned change requests.
Remove and install parts from inside of IT hardware to include but not limited to: NIC’s, SFP’s, Memory, Hard Drives.
Remove all patch cords from end to end of the cable path, to include both ends of patch panel connections.
Remove old hardware from equipment racks and prepare for disposal per the decommissioning process.
Track and destroy removable media (disk) disposal.
Perform Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination.
Perform Package pickup and delivery to include large shipments on the loading docks or mailrooms.
Coordinate / prepare for shipment and transfer of equipment to other locations.
Move (Lift and shift) hardware to the appropriate storage locations after HRS updated.
RMA all parts as required including tracking of those parts using HRS tool.
Perform Hardware shipment receiving / tracking of all IT devices, and parts.
Track large assets in both HRS and DC Tracks.