Systems Engineer III, Datacenter Operations

Live Nation Entertainment•Ashburn, VA

1d•Onsite

About The Position

JOB DESCRIPTION – Systems Engineer III, Datacenter Operations Location: Ashburn, VA / United States (On-Site) Division: Ticketmaster NA Line Manager: Senior Manager, Datacenter Operations Contract Terms: Permanent, full-time THE TEAM This position will be part of Ticketmaster’s Data Center Engineering team. The team is responsible for building, maintaining and keeping the company’s physical infrastructure footprint running smoothly to keep fans happy and support our internal customers. THE JOB Ticketmaster is seeking Talented Infrastructure Engineers responsible for overseeing data center-based projects and Operations tasks crucial to supporting our critical Data Center devices and infrastructure. You will be handling requests from and supporting internal service teams by responding to requests for hardware installations, maintenance, troubleshooting and recycling efforts. This role is also responsible for proactively monitoring critical hardware systems and focusing on higher level initiatives that include firmware management, hardware monitoring and alerting and metrics collection. This is an exciting time to come on board with Ticketmaster, as we will be focusing on efforts towards hardware modernization and operability, expanding capacity and expanding our internal services for internal customers

Requirements

Must be able to lift up to 50 lbs
7+ supporting Enterprise Data Centers
Strong technical troubleshooting skills
Excellent understanding of modern server and networking hardware, Dell, HP, Cisco and Arista offerings for example
Excellent verbal and communication skills
Great Documentation and peer review skills
Familiarity with automation
Familiarity with observability (Prometheus, Grafana)
Knowledge and experience with DCIM (Data Center Inventory Management) solutions
Ability to use SSH and other remote access solutions
Server+ certification or equivalent experience
Network+ certification or equivalent experience
Strong background with network architecture and server provisioning

Nice To Haves

Language ability a plus (python, go)
Experience with Linux preferable

Responsibilities

Provide expertise on hardware deployments and working with internal service team to build rack elevations and deploy hardware
Work with our Data Center Asset Management system to keep automated systems up to date with critical asset information
Work with service teams and Network teams to build port configurations
Lead projects to rack and install new hardware and decommission old hardware
Respond to requests for support of hardware in the datacenter as well as manage hardware lifecycle
Maintain key relationships with internal Engineering customers
Manage and maintain the hardware monitoring platform to keep internal customers hardware operating smoothly
Deploying systems firmware updates to keep the hardware platforms up to date and compliance with standards
Monitor the data center environment to keep things running within specifications
Work with the data center facility to receive and ship hardware
Keep the data center organized and efficient
Able to troubleshoot P0 incidents in a timely manner, supporting a 24/7 mission critical environment
Understanding of Data Center Power infrastructure for capacity planning, monitoring and deployment

Benefits

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match

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