EDA Customer Success Application Engineer

Keysight Technologies, Inc.•Loveland, OH

4d•Remote

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Keysight is a leading provider of advanced Electronic Design Automation (EDA) tools for electronic communication and semiconductor manufacturers, chip designers, and R&D integrators. Our team of applications and technical support engineers work closely with customers to enable and debug their design flows as they use Keysight EDA software such as ADS, System Vue, GoldenGate, Genesys, IC-CAP, MBP, and MQA. Every day you will have the opportunity to impact the success of multiple customers as they work at the forefront of technology.

Requirements

B.S. in Electrical Engineering / Electronics, or higher degree with 5+ years of relevant experience; or equivalent combination of education and experience
Background in one or more of the following: RF/microwave, RFIC, high-speed digital design, applications engineering, EDA technical support, design flow enablement
Proficiency with EDA tools such as ADS, SystemVue, EM simulation, or similar
Proven ability to troubleshoot complex technical issues, identify root causes, and drive resolution with persistence and ownership
Experience with (or willingness to learn) Python
Demonstrable interest and commitment as an independent learner
Strong written and verbal communication skills with the ability to explain complex topics clearly
Experience delivering technical training or presentations is a plus
Demonstrated ability to build relationships and support customers effectively
U.S. person status is required due to the nature of certain customer environments and project requirements

Nice To Haves

Experience delivering technical training or presentations is a plus

Responsibilities

Partner with customers to understand not just issues, but what customers are trying to achieve – their design goals, challenges, and workflows, and help them achieve success using Keysight EDA tools
Apply strong troubleshooting and problem-solving skills to systematically diagnose issues, identify root causes, and drive them through to resolution with ownership
Deliver timely, high-quality support that drives customer confidence and delight
Act as a customer advocate, ensuring feedback is clearly communicated and influences product and process improvements
Identify opportunities to expand customer adoption and usage of Keysight solutions by understanding their evolving needs and guiding them to additional capabilities
Collaborate across global cross-functional teams, leveraging collective expertise to solve problems more effectively
Develop clear written and verbal communication, including customer interaction documentation, knowledge articles and technical guidance for customer self-service
Create and deliver training content to help customers expand their capabilities with EDA tools
Continuously learn and stay current with new tool features, technologies, and industry trends
Manage multiple priorities effectively while maintaining strong attention to detail and follow-through
Demonstrate agility and growth mindset by quickly learning and adopting new tools, including AI, to improve effectiveness
Balance independent execution with strong collaboration, seeking help when needed, leveraging team expertise, and contributing to others’ success