Customer Success Engineer

Human Resources•LaGrange, GA

About The Position

Norican Group is the proud home to five leading, globally operating brands: DISA, StrikoWestofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As one strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers’ challenges.

Requirements

A degree in Engineering (electrical/industrial/foundry technology) or similar education
Work experience as a service, production or process engineer, ideally in the equipment or foundry industry
Proactive with outstanding problem-solving skills
Proven customer management skills
Experience of working with Linux
Fast learner that can quickly grasp technological and business value drivers
Strong communication and interpersonal skills with the ability to articulate technical concepts or recommendations clearly to customers (across levels)
High level of social competence and team spirit, ideally with past international exposure
Self-driven and highly motivated hands-on mentality
Passion for driving business value to customers through new digital technologies
Good written and verbal English skills
Willingness to travel
Applicants must be authorized to work for any employer in the U.S.

Nice To Haves

Knowledge of programming languages is a plus, such as cloud services, computer networks, IoT protocols such as MQTT, OPC -UA, software version management or software deployment

Responsibilities

Manage a diverse portfolio of customers, guiding them to fully leverage the digitalization potential of the Monitizer suite. Act as a trusted advisor, ensuring post-implementation adoption and user satisfaction through proactive engagement.
Analyze and understand customers’ technical, process, and business challenges to create detailed project specifications, including network architectures, data connections, and deployment plans. Serve as a liaison between customers and internal teams to ensure alignment on solution requirements and outcomes.
Define and implement customer solutions, including process data mapping, validation, user onboarding, training, and identifying opportunities for continuous improvement.
Work closely with customers to gather requirements and collaborate with the IOT team to transform raw data into valuable insights.
Engage with customers to ensure positive outcomes, post-sales value realization, and identify upsell opportunities.
Provide technical expertise and training through seminars, sales meetings, and other educational initiatives.
Serve as the primary day-to-day contact for customers, ensuring timely and high-quality project delivery in collaboration with project management and product or LOB experts.
Offer first-level support to all customers, ensuring digital products function effectively and customers fully realize the platform’s benefits.
Continuously gather customer feedback and share insights with the product development team to drive platform improvements.
Lead the onboarding process for new customers, especially those involving third-party equipment or specific solutions like PRESCRIBE, and collaborate with Norican LOB engineering and project management teams to address technical issues and questions.