ED Registrar (days)

HHC•Indianapolis, IN

About The Position

The ED Registrar is often the first point of contact patients have with Eskenazi Health and performs patient registration and related clerical and service duties to support efficient operations in the hospital, emergency department, clinics, or offices. The Registrar adapts communication and service to the ages of patients served, from neonatal through geriatric. This role may work in any Patient Access area and supports Eskenazi Health’s mission to Advocate, Care, Teach, and Serve, with special emphasis on Marion County’s vulnerable population.

Requirements

At least one year of experience in business, office management, or health information management.
High school diploma, or GED with post-secondary education courses or certification in business, computers, or office management.
Complete the outpatient registration program and pass its exam with a score of at least 80%.
Exceptional customer service and patient interviewing skills.
Working knowledge of insurance and third-party payers, patient billing, and account processes.
Ability to use remote terminals, EHR registration systems, Windows systems, and web-based applications.
Knowledge of business applications and standard office equipment.
Positive demeanor and good oral and written communication skills, including age-appropriate communication; professional appearance and approach.
Attention to detail, appropriate mathematical skills, and analytical ability to resolve registration issues.
Maintain 98% accuracy on registration data audits.

Nice To Haves

Associate degree.

Responsibilities

Validate patient demographic information and identify appropriate payer sources.
Obtain general consent for treatment and secure and scan appropriate documents, such as photo identification and insurance cards, into OnBase Front Office Scanning.
Meet departmental quality and productivity standards and follow the policies and procedures applicable to each work area.
Collect prepayments for pending services when applicable and insurance-defined copayments; reconcile the cash drawer.
Match and retrieve the appropriate patient in the EHR.
Establish priorities, meet deadlines, and follow written and verbal instructions.
Follow downtime manual processes with little or no supervision.
Interact with local, state, and federal officers and inmates to identify appropriate payer sources.
Direct patients to Financial Counseling when no payer is identified or when they have an outstanding balance; create a referral or schedule an appointment with Financial Counseling.
Inform patients and/or their families about the patient obligation policy.
Determine whether the reason for a visit is accident-related, including workers’ compensation or automobile accidents.
Ensure accuracy of information collected and entered into systems.
Verify patient insurance eligibility and benefits electronically or by telephone.
Use the Experian system to verify addresses provided by patients.
Interact professionally, efficiently, and cordially with clinical and non-clinical staff.
Adapt activities and behavior to provide appropriate service to patients of different ages.