ED Patient Care Tech

Brown Medicine•Cranston, RI

3d•$23 - $24•Onsite

About The Position

The ED Patient Care Tech reports to the Clinical Manager and, under the general direction and supervision of professional staff, assists in providing care to Emergency Department patients and their families from arrival to departure. The role performs clerical and patient-care assistive duties as part of the Health Care Team and is assigned to the urgent, psychiatric, and observation Pods within the Emergency Department. The position performs independently within department policies and practices and refers specific, complex problems to a supervisor when clarification is needed. There are no supervisory responsibilities. Brown University Health employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence. The position requires adherence to hospital and unit policies, safety and infection-control practices, confidentiality requirements, and mandatory education and competency standards.

Requirements

Current Rhode Island registration as a Certified Nursing Assistant (CNA).
Certified in Basic Cardiac Life Support (BLS).
Entry-level credentialing in secretarial and nursing assistant skills.
Demonstrated knowledge and skills to provide care to patients across Brown University Health, considering aging processes, human development stages, and cultural patterns.
Effective interpersonal communication skills.
Ability to multitask and perform a variety of complex duties.
Basic computer skills.
Ability to read, write legibly, and speak English.
Basic knowledge of the hospital's patient-care delivery orientation program.

Nice To Haves

High school graduation or equivalent is preferred.
Basic knowledge of medical terminology is preferred.

Responsibilities

Collaborate with the Registered Nurse to set priorities and organize work, communicate pertinent observations, and report findings from tests and procedures.
Provide direct physical care and assist patients with activities of daily living.
Observe IV flow rates and extremities for signs of infiltration or phlebitis.
Perform selected procedures and treatments according to standards and protocols, and record the treatments and procedures for which the role is responsible.
Assist with patient admissions, transfers, and discharges.
Collect, record, and report selected specimen data.
Assist with oxygen therapy as directed by the Registered Nurse, including changing E cylinders, attaching regulators, adjusting breathing apparatus, and monitoring flow rates.
Set up cardiac monitoring devices, assist with cardiac monitoring, and run 12-lead electrocardiograms (EKGs).
Use side rails, restraints, and assistive devices as appropriate and in accordance with nursing procedures and policy.
Maintain patient and family confidentiality, advocate for patients and families, and reinforce teaching provided by the Registered Nurse.
Identify cardiopulmonary arrest and initiate CPR; demonstrate readiness for emergency and code situations.
Follow universal precautions, infection-control measures, fire and disaster procedures, fall precautions, constant-observation protocols, and other safety requirements.
Report unsafe situations and equipment repair needs to the Registered Nurse, Clinical Manager, or appropriate person; maintain a safe and comfortable patient environment and use proper lifting techniques and available assistive devices.
Organize and prioritize work to support patient and unit needs, and use medical terms and abbreviations appropriately.
Prepare charts for admission and discharge, file reports accurately, maintain medical records, and fax chart documents and other forms as required.
Answer phones and intercoms using appropriate etiquette and notify the appropriate staff; page physicians and others through hospital paging systems and the emergency operator, including for codes.
Use hospital computer systems accurately to execute orders, retrieve data, generate reports, document scheduled tests and preparations, and perform assigned patient-flow and secretary duties; report system or equipment malfunctions to the help desk.
Follow up on ordered diagnostic tests and document scheduling, preparations, and holds or NPO instructions as applicable.
Arrange delivery of necessary equipment; order stationery and office supplies as appropriate and maintain and stock the A-Z file.
Coordinate Continuity of Care form copies, fax them to Home Care Services when indicated, file copies in the medical record, print copies from Life Links when necessary, and obtain medical records as indicated.
Perform secretary duties accurately, including patient type and discharge disposition codes, observation and inpatient status, patient service charges, consult calls, and dietary-rounds report updates.
Understand and perform appropriate information-systems downtime procedures.
Attend education sessions, access the Net Learning website, and meet and maintain annual mandatory competencies and safety education requirements.
Adhere to established hospital and unit standards, policies, and procedures, including attendance, badging, mandatory education, fire and safety, infection control, credentialing, HIPAA, and confidentiality guidelines.
Perform other duties within the scope of care as assigned.