ED Patient Access Associate - PRN

Williamson Health•Franklin, TN

About The Position

The ED Patient Access Associate supports Williamson Medical Center’s goals by providing positive, accurate, and professional service to patients, visitors, families, coworkers, and management. The role obtains demographic and financial information for medical documentation, billing, and collections; prepares and presents patient estimates; and helps resolve patient balances. Patient Access operates 24/7, and the associate must accommodate varying hours and staffing needs, perform assigned on-call coverage, and maintain accuracy and service standards across assigned emergency department areas.

Requirements

High school diploma or equivalent.
Strong positive customer-service work ethic and ability to work professionally with the public, community, family members, coworkers, and management.
Demonstrated teamwork, customer-service skills, and accuracy in Patient Access duties.
Ability to function independently and work well under pressure.
Effective verbal and written communication; ability to communicate verbally in English and write legibly.
Ability to accommodate varying hours and staffing needs in a 24/7 ED Patient Access operation and provide on-call coverage when assigned.
Ability to perform prolonged walking, sitting, standing, and bending; push wheelchairs up to 250 pounds; use a keyboard and terminal repetitively; and push a bedside registration computer consistently.

Nice To Haves

Three years of clerical experience in a professional, customer-service-oriented office environment is preferred.

Responsibilities

Greet patients and visitors promptly and courteously using AIDET principles.
Select the correct patient from the Master Patient Index and place the correct identification armband on each patient.
Interview patients and enter accurate demographic and insurance information in a timely manner, meeting the national productivity guideline of 35 registrations per shift.
Use a bedside mobile cart to register patients in assigned ED areas.
Correct registrations during the assigned shift using AccuReg and maintain an average initial accuracy rate of 95% over a 12-month period.
Use the insurance verification solution appropriately, post notes in Meditech, and obtain complete and accurate information for the Medicare secondary payer form.
Follow point-of-service collection policies and procedures and cash-management guidelines.
Accept work assignments, changes in routine, and hours that vary to accommodate staffing needs across ED Patient Access.
Perform PBX duties accurately and on time, including after-hours reports and duties; use the correct date, time, and room-rate accommodation for room transfers, status changes, and newborn admissions.
Report concerns to a supervisor or director and bring possible solutions when raising problems.
Provide on-call coverage when assigned.
Participate in departmental meetings and huddles, recommend improvements, and perform other related duties assigned by a supervisor, manager, or director.
Review and obtain patient signatures on required registration forms and scan documents into the system.
Obtain accurate demographic and financial data for medical documentation, billing, and collections; create and present patient estimates and financially resolve patient balances.