ED Operations Associate

Baystate Health•Springfield, MA

13h•$18 - $24•Onsite

About The Position

Independently works with patient and family-centered care teams to ensure all business functions related to processing patient information, managing documentation, organizing patient medical records, and facilitating smooth unit operations. This role files appropriate patient reports and other information for their records, facilitates communication among staff by relaying messages/information, and manages bed management and patient throughput on the unit. The associate also performs functions necessary to process direct admissions to the unit, acts as a receptionist for visitors, and serves as a business partner to the department and clinical staff. Additionally, they orient patients and families to the unit and answer routine questions.

Requirements

3 years clerical and customer service in a healthcare setting
At least one year as Level II OA at BMC
Computer literate
Good interpersonal skills
Demonstrate operating principles
GED or HiSET
Basic Life Support - American Heart Association certification

Nice To Haves

None Listed

Responsibilities

Tracks, prioritizes, and assigns beds. Communicates with BMD and BM for admissions, discharges, and transfers (ADTs). Coordinates unit/department ADTs. Checks BMD, enters new data, and advises Charge Nurse of changes. Checks CIS for discharge orders and follows up with MD, CM RN to ensure discharge documents are complete. Enters discharges in OA Gold and pending discharges in BMD. Rounds 3 times daily with RNs and CM regarding discharges, discharge times, special instructions, and appropriateness for Discharge Lounge. Notifies CM if an ambulance is unable to come at the assigned time. With CM, monitors BMD for observation patients to determine if patient needs discharge or status change. Tracks new admissions from the ED. Retrieves SBAR data from the ED and communicates to the nursing staff. Assures fax is received within 30 minutes. Arranges patient transport from the ED if needed. Carries BMD beeper, assigns coverage during breaks and meals to ensure constant flow of ADTs.
Proficiently and accurately utilizes computer applications including C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft, Staples, and Koronos access if applicable.
Performs unit-specific projects such as payroll, committee participation, and developing unit time schedules.
Provides report/handoff to the next shift including pending discharges, admissions in process, empty beds, beds being cleaned, and closed beds with the reason. Contacts other departments for priority tests for patients identified for next-day discharge. Answers telephones and relays messages promptly with consistent accuracy to team members. Responds to routine inquiries knowledgeably and/or refers them to the appropriate person, assists staff as requested, and ensures identified problems are communicated accurately and promptly. Places calls to MD's and ancillary departments to facilitate patient care and throughput. Where appropriate, coordinates communication with NEOPO and related paperwork in conjunction with RN. Screens calls for the clinical team and facilitates communication of requested information.
Serves as a unit-based resource for Zoned Hospitalist and medical/surgical teaching teams. Assists Hospitalist during clinical rounds by initiating phone calls, sending faxes, and calling consults as directed. Makes available the unit-based assignment (RN/Case Manager/Social Worker as well as covering RNs for lunch and breaks) daily for Hospitalist. Maintains and identifies specific workspace for Hospitalists, including computer and telephone access. Works with Access Services and patient/family to secure post-discharge follow-up appointments. Identifies the Hospitalist of the day through electronic systems and prints this form for team use. Posts break and lunch coverage in a central location for ease in obtaining patient-related information and fostering communication.
Functions as a greeter for the arrival of new patients/families to the unit/department. Assists other departments with information and/or answers to questions as requested.
Maintains patient charts in proper sequence and labels pages with patient's name. Prepares records prior to transfer and discharge. Explains and obtains signatures for Medicare forms. Organizes charts for Medical Records, faxes or copies records as needed. Sends discharge records to HIM (old and new) immediately after discharge. Updates discharge/admission log. Ensures complete information is sent with transfers. Prepares patient charge tickets for data entry and keeps accurate records on the unit. Enters data into PCM auditor at specified times. Replenishes and restocks unit audit tools (e.g., refrigerator logs, negative pressure room logs). Maintains other unit logs (e.g., assignment books, sick call records, Koronos variance forms).
Posts/files MD schedules for clinical team inquiry. In coordination with the charge nurse, prepares staffing assignments for the next shift. Places calls to replace unplanned staffing vacancies. Communicates staffing and scheduling to the Clinical Supervisor. Obtains mail from the mailroom, blood products from the Laboratory, medications from Pharmacy, and supplies from Distribution and Dietary as needed.
Inventories, maintains, and charges supplies. Initiates requisitions and requests accurately and in a timely fashion. Stores supplies within 24 hours of receipt in designated areas. Records or submits charges and/or credits for patient supplies as needed. Coordinates paper supplies with Print Shop and/or Distribution to maintain unit/department par levels.
Is knowledgeable of and initiates emergency procedures as needed/directed within the unit/department. Verbalizes knowledge and location of emergency equipment. Mobilizes emergency support personnel through immediate telephone contact.