ED Navigator- Remote

Ochsner Clinic Foundation • New Orleans, LA

4d • Remote

About The Position

The ED Navigator helps reduce emergency department use for non-emergent reasons by streamlining patient care transitions and directing patients to appropriate levels of care. The role uses hospital and community resources to educate and empower patients and their families. The position is remote, subject to geographic eligibility restrictions: individuals residing and working in Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, or Washington, D.C. are not eligible for remote work.

The role requires conducting initial evaluations, identifying patient needs, connecting patients with appropriate resources, and using behavior-change strategies to educate patients and families. The navigator adapts communication and interactions to each patient population, including respecting privacy, explaining services and procedures, requesting permissions, and choosing an appropriate communication style. Other related duties may be assigned. The employee must comply with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct.

The position requires an associate degree, with a bachelor’s degree preferred. A clinical license in a listed or other clinical discipline may be accepted in lieu of an associate degree. Required experience is one year in a clinical or social services setting working directly with patients. Preferred experience includes case management, community-based organizations, or healthcare organizations working directly with patients in a remote setting.

Requirements

• Associate degree required; a clinical license as a Medical Assistant, EMT, RN, LPN, Pharmacist, Social Worker, or another clinical discipline may be accepted in lieu of an associate degree.
• At least one year of experience in a clinical or social services setting working directly with patients.
• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally.
• Proficiency with Windows-style applications, role-specific software packages, and keyboard use.
• Strong interpersonal skills.
• Ability to think critically, problem-solve, work independently, self-initiate, multitask, and work effectively in a team environment.
• Leadership skills and strong organizational skills with attention to detail.

Nice To Haves

• Bachelor’s degree.
• Experience in case management, community-based organizations, or healthcare organizations working directly with patients in a remote setting.

Responsibilities

• Conduct initial evaluations and engage patients and families.
• Identify patient needs and connect patients with appropriate resources.
• Use behavior-change strategies to educate patients and families.
• Adapt interactions to the patient population, including respecting privacy, explaining services or procedures, requesting permissions, and adjusting communication style.
• Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
• Report known or suspected unethical or questionable conduct, patient or employee safety concerns, privacy concerns, and other compliance-related issues.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree