ED Navigator- Remote

Ochsner Health • Gretna, LA

5d • Remote

About The Position

The ED Navigator helps reduce emergency department use for non-emergent reasons by streamlining patient care transitions and redirecting patients to appropriate levels of care. The role uses hospital and community resources to educate and empower patients and their families. It conducts initial evaluations, identifies patient needs, connects patients with resources, and uses behavior-change strategies to provide education. The navigator adapts communication and interactions to the needs of each patient population, including respecting privacy, explaining services and procedures appropriately, and requesting permission. The role also performs related duties and maintains awareness of applicable laws, regulations, accreditation standards, and compliance requirements.

This is a remote position, subject to the stated restrictions on eligible work locations. The physical demands are classified as Light Work. The routine involves no exposure to blood, body fluids, or tissue and no responsibility for emergency care or first aid. The position has no occupational risk for communicable-disease exposure; there may be risk of exposure to hazardous medications or waste in the healthcare environment.

Requirements

• Associate's degree, or an accepted clinical license in lieu of the degree (Medical Assistant, EMT, RN, LPN, Pharmacist, Social Worker, or another clinical discipline).
• At least 1 year of experience in a clinical or social services setting working directly with patients.
• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Proficiency with Windows-style applications, role-specific software, and keyboard use.
• Strong interpersonal skills.
• Ability to think critically, problem-solve, work independently, self-initiate, multitask, and work effectively in a team environment.
• Highly organized and detail-oriented.
• Ability to meet the physical demands of Light Work, including exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently.

Nice To Haves

• Bachelor's degree.
• Experience in case management, community-based organizations, or healthcare organizations working directly with patients in a remote setting.

Responsibilities

• Conduct initial evaluations and engage patients and families.
• Identify patient needs and connect patients to appropriate resources.
• Use behavior-change strategies to educate patients and families.
• Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, and requesting permissions.
• Perform other related duties as required.
• Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
• Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree