ED Navigator (40 hours 7a-3p) Plymouth

Gosnold•Plymouth, MA

9d•$22 - $23•Onsite

About The Position

The ED Navigator engages with patients brought to a hospital emergency room for a substance use disorder or related condition. The role assists patients and families in the behavioral health system to support recovery and wellness. The ED Navigator must have experience, training, and/or education in addiction. The position is based in Plymouth and is scheduled for 40 hours, 7 a.m. to 3 p.m. The Emergency Room ED Navigator reports to the Gosnold Director of Recovery Management and, while in the emergency room, to the Chief of Emergency Medicine or the Chief’s designee. The role operates under the professional authority of the ER physician and nursing management and follows hospital administrative, safety, privacy, and confidentiality requirements.

Requirements

Bachelor’s degree in a counseling-related discipline and/or one year of experience in a related field.
At least two years working with substance use disorder patients in a behavioral health clinical setting; three years of lived addiction recovery experience may substitute for workplace experience.
Experience, training, and/or education in addiction.
Ability to interact with people experiencing an acute drug or alcohol crisis and people in early recovery.
Ability to communicate hope, respect, self-direction, and empowerment in a non-judgmental manner.
Ability to interact professionally with hospital medical personnel, patient advocacy groups, and community resources.
Willingness and ability to undergo certification training with a recognized Coaching Certification organization.

Responsibilities

Engage non-judgmentally with patients brought to the hospital emergency room for a substance use disorder or related condition and refer them to addiction-specific services.
Conduct screening assessments for patients referred by the ER physician to assess suitability and receptivity to treatment referrals.
Promote recovery through coaching, role modeling, and mentoring to maximize the potential for referral placement.
Facilitate transfers to treatment settings and coordinate with hospital staff to arrange transportation when needed.
Develop referral relationships with community resources, including detox and rehabilitation services, across a wide geographic area.
Make at least two follow-up motivational telephone calls to patients—and involved family members—who decline treatment referrals during their ER visit.
Document in the hospital record-keeping system as directed, comply with privacy and confidentiality regulations, and maintain a Recovery Specialist contact log for follow-up activity.
Follow required hospital administrative and safety protocols and work under the professional authority of the ER physician and nursing management.
Coordinate as appropriate with hospital social workers or navigators to support warm handoffs when patient care overlaps with the ED Navigator’s shift coverage.
Perform other duties as assigned.