ED Care Coordinator, Day Shift, OP Care Navigation
About The Position
White Oak Medical Center seeks to hire an experienced ED Care Navigator for our OP Care Navigation department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As an ED Care Navigator, you will identify patients who are vulnerable, high risk for readmission within 30 days of discharge, and/or high ED utilizers requiring additional support and connections to community resources. You will collaborate with patients, ED staff, ED physicians, and community providers to develop a comprehensive plan of care for safe discharge, completing required documentation in a timely and accurate manner. You will act as a patient advocate by identifying and connecting patients to the most appropriate community resources, maintaining a directory of available services by geographical area and updating others about new services. You will also consult with others to identify potential community resources for resolving client health, psychosocial, or financial barriers, and collaborate with the behavioral health team and other community groups to ensure patients are connected to the most appropriate mental health programs in the community. Additionally, you will identify patients with admitting orders still in the ED, interview and complete assessments on the patients/family members to formulate a plan of care prior to transferring to a unit, and collaborate with the ED interdisciplinary team to create CRISP Care Alerts for complex and high utilizing patients.
Requirements
- Empathic toward individuals’ complex health needs and their families
- Strong communication and customer service skills
- Knowledge of community resources
- Strong writing skills
- Strong organizational skills: able to develop workflows to create more efficient processes
- Ability to work in a fast-paced environment while managing multiple priorities and maintaining professionalism
- Excellent time management skills
- Ability to problem solve and exercise professional judgment
- Graduate of an accredited school of nursing with a minimum of an associate of science degree required, bachelor’s degree preferred
- 1 – 3 years’ experience in acute care setting at least 1 year of prior experience as case manager, discharge planner or care coordinator desired
- Maryland RN licensure, BLS
Responsibilities
- Identify patients who are vulnerable, high risk for readmission within 30 days of discharge, and/or high ED utilizers requiring additional support and connections to community resources.
- Collaborate with patients, ED staff, ED physicians, and community providers to develop a comprehensive plan of care for safe discharge. Completes required documentation in a timely and accurate manner
- Act as a patient advocate by identifying and connecting patients to the most appropriate community resources. Maintain a directory of available services by geographical area and update others about new services. Consult with others to identify potential community resources for resolving client health, psychosocial, or financial barriers.
- Collaborate with behavioral health team and other community groups to ensure patients are connected to the most appropriate mental health programs in the community.
- Identify patients with admitting orders still in the ED. ED Care Navigator will interview and complete assessment on the patients / family members to formulate a plan of care prior to transferring to a unit.
- Collaborate with ED interdisciplinary team to create CRISP Care Alerts for complex and high utilizing patients.
Benefits
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
