ED Access Coordinator, Care Management, Full Time, Days

PIH Health•Los Angeles, CA

24d

About The Position

The Access Coordinator is a patient-facing care coordination role that supports safe, timely, and patient-centered transitions across the continuum of care. In partnership with case managers, social workers, physicians, nurses, and the inpatient care team, the coordinator engages directly with patients and families to facilitate patient throughput, discharge planning, transfers to higher or lower levels of care, and repatriation to home facilities. The role ensures compliance with EMTALA, payer requirements, and hospital policies related to transfers, repatriation, and discharge planning. The Access Coordinator serves as a consistent point of contact and a guide and advocate for patients and families during complex transitions, including repatriation of capitated members, coordination of post-discharge transportation, and securing timely follow-up care. The coordinator supports continuity of care by coordinating information exchange, follow-up appointments, and bedside support such as delivery of durable medical equipment, while maintaining relationships with external agencies, payers, and community providers.

Requirements

Strong organizational and prioritization skills.
Excellent communication skills.
Demonstrates mindfulness.
Proficient English reading and comprehension.
Ability to work collaboratively within a team environment while completing individual assignments.
Basic technical and computer skills.
Minimum typing speed of 40 words per minute.
Ability to multitask and take direction from staff members belonging to different disciplines.
Knowledge of medical terminology or willingness to learn.

Responsibilities

Facilitate patient throughput, discharge planning, transfers to higher or lower levels of care, and repatriation to home facilities.
Engage with patients and families and serve as their consistent point of contact during transfer, repatriation, and discharge processes.
Support safe, timely, and patient-centered transitions across the continuum of care.
Ensure compliance with EMTALA, payer requirements, and hospital policies related to transfers, repatriation, and discharge planning.
Guide and advocate for patients and families during complex transitions, including repatriation of capitated members.
Coordinate post-discharge transportation and timely follow-up care.
Coordinate information exchange and follow-up appointments to support continuity of care.
Coordinate bedside support, including delivery of durable medical equipment.
Maintain relationships with external agencies, payers, and community providers.
Work in partnership with case managers, social workers, physicians, nurses, and the inpatient care team.