Care Management Technician, Full-Time Days

Orlando Health•Clermont, FL

8d•Onsite

About The Position

The Care Management Technician supports the care management team in achieving department goals and objectives related to patient transitions and continuity of care. The role helps patients and families understand the care management team’s role, connects them with other members of the healthcare team, and supports timely transitions to the next level of care. The technician assists with care management requests, patient notifications, office operations, records and reporting, department databases, meeting coordination, process improvements, and timekeeping. The role also participates in quality and safety initiatives, prioritizes multiple responsibilities, and maintains regular attendance and compliance with Orlando Health policies and procedures. This is a full-time, day-schedule position at South Lake Hospital in Clermont, Florida.

Requirements

High school graduate or equivalent.
Two years of experience working with customers and/or patients, including one year in a health-related field.
Working knowledge of Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint.
No licensure or certification required.

Responsibilities

Educate patients and families about the roles of the care management team, bridge communications with other healthcare team members, and support timely transitions to the next level of care.
Assist with arranging nursing home returns.
Contact skilled nursing facilities, assisted living facilities, and rehabilitation centers to make referrals and determine bed availability.
Identify available community resources.
Enroll patients in patient assistance programs and refer them to community agencies.
Arrange patient transportation.
Obtain authorization numbers and appropriate contact information from payors.
Arrange resources to facilitate durable medical equipment.
Assist with issuing Important Message from Medicare letters, including information about patients’ rights and responsibilities.
Assist with issuing Observation notifications, including the Medicare Outpatient Observation Notice (MOON).
Assist with issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) for non-covered services, as appropriate.
Support office functions, including mail management, phone coverage, safe office operations, and maintenance of office equipment.
Maintain required files, statistics, and reports so current and accurate information is readily available to appropriate parties.
Help maintain department databases and spreadsheets.
Assist with scheduling meetings and coordinating meeting arrangements.
Suggest, develop, and implement processes to improve department efficiency.
Provide departmental timekeeping support by following procedures and entering data into the corporate time management system.
Participate in quality and safety initiatives to support improved practices and quality and safety standards.
Prioritize workload and manage multiple priorities.
Maintain regular, punctual attendance and comply with Orlando Health policies and procedures.