Economic Support Specialist
About The Position
This position is responsible for providing information about and determining eligibility for Medicaid, Medicaid Savings Programs, Long-term Care, Community Waivers, Child Care, Caretaker Supplement, Badger Care, W-2 and Food Share to the local Rusk County residents as well as those within the Northern Consortium. The Northern Consortium is a group of twelve northern Wisconsin counties that assist each other with case load and a call center. This position interprets and applies complex and ever changing federal and state laws and regulations along with policy and procedures to individual case circumstances in order to meet the needs of our residents. This position interviews clients, gathers information, and communicates with attorneys, doctors, hospitals, nursing homes, social security office personnel, employers and other entities in order to collect and verify information on cases. This position is responsible for checking multiple secure data bases for client information and verification.
Requirements
- High School Education or equivalent
- Must be able to successfully complete new worker training provided
- Effective oral and written skills
- Attention to detail
- Ability to collect, analyze and interpret information in order to solve case questions
- Ability to deescalate calls
Nice To Haves
- Previous experience in customer assistance preferred
Responsibilities
- Determines correct public assistance benefits through in-person interviews, phone or electronic applications in compliance with state and federal regulations and time deadlines.
- Answers calls in a call center environment, conducting interviews to obtain and evaluate financial and non-financial information to determine eligibility for public assistance.
- Provides case management duties such as: answers customer questions, status updates, processes changes, troubleshooting, responding to emergency needs, determining eligibility and processing verification.
- Provides excellent customer service with accurate, timely benefit determination and notification per policy deadlines.
- Field multi language calls through interpreter services.
- Exercises judgment and maintains strict confidentiality of case information.
- Evaluate health and safety of the customer based on food insecurity and/or emergent health care benefit need.
- Researches, interpret and applies federal, state and local policies governing eligibility, legal rights and responsibilities of applicants.
- Works in collaboration with various agencies and local support services to find the appropriate benefits and/or services available for the customer.
- Makes referrals as appropriate.
- Authorizes monetary benefits for programs that are offered following the state, federal and local guidelines.
- Attends and maintains ongoing training regarding changes in the regulations and technical advancements.
- Administers drug testing to customers according to policy.
- Researching Quest Food Share card eligibility and administers cards per policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
