Economic Support Specialist
Ozaukee County•Port Washington, WI
•$27 - $34•Onsite
About The Position
The Economic Support Specialist assists in addressing public needs and works with clients applying for Healthcare/FoodShare/Childcare. The position determines if clients are eligible for benefits and also provides assistance to long-term care applicants. The Specialist also refers clients to other county/statewide programs.
Requirements
- Associate’s Degree required.
- Upon hire they must attend and complete state sponsored training complying with the requirements of Wis admin code DHS 254.03.
- Must maintain competencies in all areas of economic support.
- Good oral and written communication skills.
- Excellent reading and oral comprehension skills.
- Multi-tasking ability; good math skills.
- Excellent reasoning and critical thinking ability; and keyboarding skills are required.
- Knowledge of community resources and services.
- Knowledge of various types of real and personal property.
- Excellent customer service skills.
- Knowledge of care issues and costs associated with medical and nursing home care.
- Case management skills.
Nice To Haves
- One to two years of post-secondary education in related areas such as finance, human services, law, and bilingual is desirable.
- Internet, email, and Microsoft Office, excel, and database skills are highly desired.
Responsibilities
- Receives calls from a five-county consortium for applications, renewals, interviews, changes.
- Provides program/budget explanations, referrals.
- Engages in conflict resolutions, document processing.
- Queries and monitors state databases.
- Process cases in a time-sensitive manner.
- Verifies due dates.
- Monitors Dashboard.
- Processes documents (applications, renewals, six-month report, changes).
- Uses mainframe, state wage match, Child support database.
- Research and reviews policy/procedures for each program.
- Engages outside sources calling in for clients or questions regarding benefits.
- Assists clients with outside sources for assistance (Forward Health, housing programs, legal services, state agencies).
Benefits
- health, dental, life, & vision insurance
- free employee health clinic & Teladoc
- paid holidays, vacation, & sick time
- state of Wisconsin WRS defined benefit pension program
- bonus opportunities
- employee fitness room
- wellness program & wellness reimbursement
- tuition reimbursement & continuing education opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
