Economic Support Specialist

Waukesha County•Waukesha, WI

10h•Onsite

About The Position

Waukesha County's Department of Health & Human Services is recruiting for a talented Economic Support Specialist. Economic Support Specialists perform work determining eligibility for public assistance programs including FoodShare, Medical Assistance, BadgerCare, and Child Care. This work is performed through a call center environment in a multi-county consortium, requiring strong customer service skills to assist clients effectively, provide accurate information, and ensure a positive experience during interactions. Additionally, good written communication skills are essential for accurately documenting casework and corresponding with members. This position is a sunset position and is funded through an initial two-year term. Any extension or continuation beyond that term is subject to future funding availability and approval and is not guaranteed.

Requirements

High School Diploma or GED.
Three (3) years of post high school work experience in financial counseling, analysis or planning; child support, paralegal work, economic assistance, independent research or investigation, counseling in a human service agency, interpreting and applying complex rules or regulations, or related work experience.
Post high school education from a recognized college or university may be substituted for the work experience on a year-for-year basis.
Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

Determining eligibility for public assistance programs including FoodShare, Medical Assistance, BadgerCare, and Child Care.
Assisting clients effectively through a call center environment.
Providing accurate information to clients.
Ensuring a positive client experience during interactions.
Accurately documenting casework.
Corresponding with members.

Benefits

Excellent health/dental/vision
Life insurance
Generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year)
Exceptional pension plan with employer match and lifetime retirement payment
Optional tax advantaged 457 retirement savings plan
Pay for performance system
Performance-based merit increases
Non-base performance awards
Employee wellness program
On-site health & wellness clinic
Professional development opportunities
Encouragement to learn and practice continuous improvement and LEAN principles