Economic Support Resource Specialist
About The Position
The Economic Support Resource Specialist works within Sauk County’s Human Services team to support Economic Support staff and community members. The position gathers financial and other relevant information from applicants to help determine eligibility for County-administered, State, and Federal Economic Support programs. It provides lobby and intake services, responds to questions about income maintenance programs, and helps staff manage workloads. The role also performs related documentation, tracking, scheduling, and clerical tasks. Sauk County is an Equal Opportunity Employer and states that it provides reasonable accommodations to qualified individuals with disabilities.
Requirements
- High school diploma or equivalent.
- One year of general office experience.
- A combination of education and experience that provides equivalent knowledge, skills, and abilities may be considered.
Responsibilities
- Provide Economic Support lobby and intake services at the Sauk County Department of Human Services.
- Answer questions about BadgerCare Plus, Medical Assistance, Child Care, FoodShare Wisconsin, and FSET.
- Assist Economic Support staff with managing workloads.
- Gather client financial data and documentation through telephone and correspondence contacts.
- Scan documents and verifications for Electronic Case Files (ECF) and the Centralized Data Processing Unit (CDPU).
- Explain eligibility requirements to customers and effectively handle crisis situations.
- Update Child Care Provider rates in EBT CSAW.
- Issue Vault Quest cards for expedited FoodShare benefits and update the log.
- Track the receipt and disposition of permanent Quest cards and submit the completed log to DHS every 60–90 days.
- Maintain knowledge of current eligibility requirements, program policies, and procedures, and participate in ongoing training.
- Interview walk-in customers using CARES-generated Notices of Decision, verification forms, and other documents.
- Accept initial BadgerCare Plus fees and premium payments.
- Maintain knowledge of and use multiple State online systems of reference and resources.
- Track and distribute Homeless mail and mail agreements.
- Complete and assign RFA’s, Program Adds, and RTE’s to caseworkers.
- Update forms and posters, including Cost of Living Adjustments and FPL Guide Sheets.
- Schedule appointments and interviews for Economic Support staff.
- Review the jail roster and notify Economic Support workers of findings.
- Search for SSI-eligible customers on the EBD renewal list.
- Verify benefits for Energy Services.
- Perform clerical duties as needed, stock and order supplies, and complete other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
