Economic Services Caseworker I/II (FNS)

Gaston County Government • Gaston County Department of Social Services, NC

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About The Position

Gaston County Social Services protects, cares for, and empowers children and adults who are temporarily or permanently unable to care for themselves through federal, state, and county programs focused on improving residents’ well-being. The Human Services Center and Division of Social Services aim to respond professionally to residents’ needs, provide caring outreach, advocate for people in need, and help welfare recipients attain self-sufficiency while following applicable operating instructions.

The Economic Services Caseworker completes initial policy and procedure training for an eligibility program, including classroom learning, online or remote learning, and peer shadowing. The caseworker submits work for second-party review and develops proficiency in the applicable program area. The anticipated hiring range is $16.88–$20.04 for ESC I and $18.56–$22.04 for ESC II. Applicants selected must undergo a criminal background check and pass a drug screening before employment. Gaston County does not sponsor applicants for work visas.

Requirements

• High school graduate.
• Three years of clerical work with public contact.
• Obtain NC Fast Core Certification and Level 1 Core Trainings within 90 days of employment.
• Undergo a criminal background check and pass a drug screening test prior to employment.

Responsibilities

• Complete initial policy and procedure training in an eligibility program through classroom learning, online or remote learning, and peer shadowing.
• Submit work for second-party review and attain proficiency in the applicable program area.
• Interview applicants for social service assistance and record information on required forms.
• Make computations to determine appropriate financial assistance.
• Investigate and verify documents related to client applications, consulting supervisory personnel on complex cases or actions.
• Conduct follow-up evaluations according to a defined time and case management schedule.
• Advise applicants of approval or denial of benefits or services, explain appeal rights, and explain client responsibilities for continued benefits or services.
• Read and interpret written policies and procedures applicable to federal, state, and local laws related to public service assistance.
• Be available to work mandatory emergency shelters and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED