Economic Mobility Case Manager

Xiente•Philadelphia, PA

13h•Onsite

About The Position

Xiente is seeking a compassionate, bilingual English/Spanish Economic Mobility Case Manager to provide comprehensive case management, coaching, advocacy, and support to individuals and families seeking greater economic stability and independence. Based at the Teen Center and in community-based services in Philadelphia, the role supports participants in identifying goals, addressing barriers, connecting with resources, and developing sustainable pathways toward employment, education, financial wellness, and self-sufficiency. The Case Manager assesses participant needs and strengths, develops individualized service plans, coordinates employment, education, workforce development, and supportive services, and monitors progress. The role also builds relationships with employers, educational institutions, community agencies, workforce partners, and service providers. Work takes place across office, community, and participant-service settings, with outreach, partner meetings, home or community visits, recruitment events, resource fairs, and employer engagement. Occasional evening or weekend hours may be necessary.

Requirements

An associate's or bachelor's degree in social work, human services, psychology, counseling, public administration, education, sociology, family services, workforce development, or a related field.
Fluency in both English and Spanish, including the ability to conduct assessments, provide case management, coordinate resources, and document participant information professionally in both languages.
At least two years of experience in case management, workforce development, social services, community-based programs, family services, employment services, or a related human services field.
Experience working with individuals and families from diverse socioeconomic and cultural backgrounds.
Knowledge of community resources, public benefits, workforce systems, and supportive services.
Strong organizational, documentation, and time-management skills.
Proficiency with Microsoft Office Suite and electronic case management systems.
Ability to maintain confidentiality and exercise sound professional judgment.
Ability to work independently and collaborate effectively with community partners and colleagues.
Strong assessment, case planning, advocacy, relationship-building, participant engagement, communication, problem-solving, and conflict-resolution skills.
Ability to motivate and empower people from diverse backgrounds, manage multiple cases accurately, and maintain accountability.
Commitment to economic mobility, equity, and participant success.

Nice To Haves

Experience working in workforce development or economic mobility programs.
Experience supporting low-income individuals and families.
Knowledge of public benefits systems and workforce resources.
Experience with employment services, career coaching, or family support services.
Experience working in nonprofit, community-based, or social service organizations.

Responsibilities

Conduct participant intake, assessments, eligibility determination, and enrollment activities.
Develop individualized service plans outlining participant goals, barriers, strengths, and action steps.
Provide ongoing case management, support, coaching, and accountability throughout program participation.
Build trusting relationships that encourage engagement and long-term success.
Maintain regular contact through in-person meetings, phone calls, virtual sessions, and outreach activities.
Monitor participant progress and revise service plans as goals and circumstances evolve.
Use a strengths-based approach that promotes self-sufficiency and empowerment.
Connect participants with employment opportunities, workforce development programs, and vocational training resources.
Support career exploration, education planning, and employment readiness activities.
Assist participants in accessing financial literacy resources and economic empowerment opportunities.
Help participants identify and overcome barriers to employment and economic advancement.
Collaborate with employers and workforce partners to expand opportunities for participants.
Connect participants with housing assistance, transportation, childcare, healthcare, public benefits, educational programs, and financial wellness resources.
Advocate for participants when appropriate and assist them in navigating service systems.
Promote access to community resources that support long-term success.
Build and maintain relationships with employers, educational institutions, community agencies, workforce partners, and service providers.
Participate in community outreach, recruitment events, workshops, and resource fairs; promote available services and support participant recruitment.
Maintain accurate participant files, case notes, service plans, referrals, and program records.
Track participant outcomes and progress toward established goals.
Complete required documentation and data entry in a timely manner.
Assist with program reporting, data collection, and outcome measurement.
Ensure compliance with agency policies, funding requirements, confidentiality standards, and program guidelines.