Economic Mobility Counselor

Xiente•Philadelphia, PA

15h•Onsite

About The Position

Xiente is seeking a dedicated, compassionate, and results-driven Economic Mobility Case Manager to help individuals and families overcome barriers, achieve self-sufficiency, and build pathways to long-term economic success. The role serves as a trusted coach, advocate, and resource navigator, partnering with participants as they pursue employment, education, financial wellness, career advancement, and personal growth goals. The Economic Mobility Case Manager provides comprehensive case management, coaching, advocacy, and support services to individuals and families seeking increased economic stability and independence. The position assesses participant needs and strengths, addresses barriers, and develops individualized plans supporting employment, education, financial wellness, and long-term self-sufficiency. The ideal candidate is highly organized, solution-oriented, and committed to positive outcomes through a participant-centered and strengths-based approach. The position operates in a combination of office, community, and participant-service settings. Local travel may be required for participant meetings, community events, employer visits, partnership meetings, outreach initiatives, and resource fairs. Occasional evening or weekend hours may be necessary. Work location is in person.

Requirements

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Education, Public Administration, or a related field; equivalent experience may be considered.
Minimum of two years of experience in case management, workforce development, social services, employment services, community-based programs, or a related field.
Experience working with individuals and families from diverse socioeconomic backgrounds.
Strong organizational, time management, and documentation skills.
Proficiency with Microsoft Office Suite and electronic case management systems.
Ability to maintain confidentiality and exercise sound professional judgment.
Strong assessment, case planning, coaching, and advocacy skills.
Ability to build rapport and engage participants in a supportive and empowering manner.
Excellent interpersonal, verbal, and written communication skills.
Strong problem-solving, critical thinking, and conflict-resolution abilities.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Ability to work independently and collaboratively within a team environment.
Strong organizational and follow-through skills.
Commitment to promoting economic mobility, self-sufficiency, and participant success.
Ability to adapt to changing participant needs and program priorities.

Nice To Haves

Valid driver's license and reliable transportation are preferred for community-based activities.
Experience in workforce development, employment services, career coaching, housing support programs, financial empowerment initiatives, or economic mobility programs.
Knowledge of community resources, workforce systems, public benefits, and supportive service networks.
Experience developing collaborative partnerships with employers and community organizations.
Experience working in nonprofit, community-based, or human service environments.

Responsibilities

Conduct participant intake, assessments, and eligibility determinations.
Develop individualized service plans identifying participant goals, strengths, barriers, and action steps toward economic stability and self-sufficiency.
Provide ongoing case management, coaching, encouragement, and accountability throughout program participation.
Build trusting relationships with participants and maintain consistent engagement.
Conduct follow-ups through in-person meetings, phone calls, virtual appointments, and community outreach.
Monitor participant progress and adjust service plans as goals and circumstances change.
Use a strengths-based approach to help participants identify opportunities, overcome challenges, and achieve milestones.
Connect participants with employment opportunities, workforce development programs, vocational training, apprenticeships, and educational resources.
Assist participants in accessing supportive services, including housing resources, childcare assistance, transportation support, healthcare services, public benefits, and financial literacy programs.
Advocate for participants as they navigate complex systems and work to remove barriers to success.
Support participants in developing long-term strategies for career growth, financial stability, and personal development.
Develop and maintain collaborative relationships with employers, educational institutions, workforce partners, community-based organizations, and service providers.
Participate in community outreach initiatives, recruitment activities, resource fairs, workshops, and networking events.
Promote program services and identify opportunities to expand resources and support available to participants.
Represent Xiente positively within the community.
Document participant interactions, assessments, referrals, service plans, outcomes, and case notes in agency databases and case management systems.
Track participant progress toward goals and program performance measures.
Assist with data collection, reporting, and outcome monitoring.
Ensure compliance with agency policies, program guidelines, funding requirements, and confidentiality standards.
Maintain accurate records and documentation in a timely manner.