Economic Assistance Supervisor- Lawrence

Commonwealth of Massachusetts • Lawrence, MA

9d • Onsite

About The Position

The Department of Transitional Assistance seeks an Economic Assistance Supervisor to provide daily supervision to the Economic Assistance unit. The supervisor oversees work related to Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC), and employment services, while helping ensure staff are motivated and empowered. The role supports service delivery, eligibility accuracy, timely case maintenance, staff performance and training, and client services. DTA serves low-income Massachusetts residents through food and nutritional assistance, economic assistance, and employment supports, with a mission to help individuals and families meet basic needs, improve quality of life, and achieve long-term economic self-sufficiency.

This position is based in Lawrence. Travel may be required depending on assignment. Candidates recommended for hire will undergo a criminal background check, and education, licensure, and certifications will be verified. Salary placement depends on directly related experience and education, as well as the Commonwealth’s internal compensation guidelines.

Requirements

• At least five years of full-time or equivalent part-time professional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.
• At least one year of the required experience must have been in a supervisory capacity; no substitutions are permitted for required supervisory or managerial experience.
• A bachelor's or higher degree may substitute for up to two years of required non-supervisory experience, at a rate of two years of education for one year of experience. One year of education equals 30 semester hours, and incomplete degree education is prorated.
• Knowledge of and ability to supervise, including planning, organizing, assigning, and coordinating work according to job requirements, subordinate capabilities, and available resources.
• Ability to read, interpret, apply, and explain laws, rules, and regulations governing agency operations and assigned unit activities.
• Ability to read, interpret, and apply federal, state, and local social service program laws, statutes, and regulations affecting eligibility for financial assistance.
• Experience gathering and assembling information through interviews, observation, and examination of records and documents, in accordance with established procedures.
• Understanding of referral sources and available community support and social service resources for clients.
• Understanding of the social and economic problems of a diverse client population and their impact on employability and self-sufficiency.
• Skill in the principles and methods of employment counseling and employment placement.
• Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
• Based on assignment, travel may be required. Employees who use a motor vehicle for travel must have a current and valid Massachusetts motor vehicle operator's license or an equivalent license from another state.

Nice To Haves

• Highly self-motivated.
• Ability to manage, motivate, and encourage staff.
• Proven ability to communicate effectively orally and in writing.
• Ability to assess and prioritize tasks and plan and organize work assignments simultaneously.
• Knowledge of DTA benefits and services, including eligibility requirements.
• Experience with Electronic Document Management (EDM) and smart coversheets.
• Aptitude and sensitivity in working with clients with barriers and disabilities, and ability to implement Department policies accurately and promptly.
• Knowledge of data tracking and PC software/applications.
• Commitment to working with diverse populations.
• Problem-solving skills and ability to work under adverse working conditions.
• Bilingual or multilingual fluency, given the population served.

Responsibilities

• Ensure a high level of customer service is maintained.
• Assist in overseeing and managing office service delivery needs, including the waiting room.
• Ensure the unit performs effectively and develop techniques to improve performance where necessary.
• Ensure the unit achieves, maintains, and improves accuracy in determining initial and ongoing Economic Assistance eligibility.
• Ensure case maintenance activities are completed accurately and on time.
• Conduct professional performance evaluations for unit staff.
• Complete supervisory administrative responsibilities accurately and on time.
• Provide effective staff training as required.
• Provide direct client services as necessary and appropriate.
• Ensure the unit assists with developing employment plans and follows up on referrals to service providers, employers, and resources.

Benefits

• Comprehensive employee benefits and rewards are offered as part of the Commonwealth compensation package; specific benefits are not enumerated in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed