eCommerce Specialist

Simone Development•Riverside, NJ

1d•Onsite

About The Position

The eCommerce Specialist will support the eCommerce group, including eBook pricing, Point of Sale, EDI, and other functions as necessary. The eCommerce Specialist will also be involved in functional testing as needed and adhere to all company and departmental policies and procedures.

Requirements

Bachelor’s Degree in Business Technology or related field
Excellent communication skills: verbal and written
Excellent PC skills. Excel spreadsheet (Pivot Tables, V-Lookup, Macros), MS Access, Cognos, and SQL
Ability to use various PC utilities and Internet based utilities
Strong interpersonal skills needed in dealing with other employees, management, and customers
Must be able to exercise good independent judgment, with good skills
Well organized, with good time management skills
Attention to detail and accuracy
Ability to analyze reports/procedures and make suggestions for process improvements where needed
Must be able to interpret objectives and coordinate day to day tasks
Good at facilitating problem solving with customers and colleagues
Ability to work under pressure to meet deadlines and month end goals

Responsibilities

Track and load Client and Wholly Owned eBook promotions and price changes
Troubleshoot issues and errors related to the pricing module
Collaborate with Digital Operations, other Simon & Schuster departments, and Distribution Clients to ensure accurate and timely processing of eBook pricing changes and promotions
Generate and distribute a weekly report summarizing past, current and upcoming promotions for Senior Management
Update eBook parent conversions for Adult and Children’s titles on a weekly basis using the pricing module
Retrieve, track and load all daily and weekly POS files received via email, FTP, or customer portals, ensuring timely and accurate processing
Run validation reports to verify the accuracy and completeness of POS data loaded into the system
Generate and distribute weekly POS reports using IBM Cognos for various internal departments
Track and submit new title item share requests for POS reporting
Upload weekly pre-order and competitive sales data
Document and monitor delays or issues within the POS reporting process
Partner with EDI and IT teams to troubleshoot, test, and resolve technical issues
Assist with the processing and generation of EDI transactions, including ASNs
Support clients with Pubeasy account setup and onboarding for order processing
Process daily Barnes & Noble eBook billings
Document and develop processes and suggest improvements based on analytical conclusion
Research and report on customer compliance violations related to eCommerce/EDI (i.e., ASN chargebacks)
Interact frequently with customer and sales contacts to resolve issues and ensure customer compliance
Interface with IT for issue resolution and mapping
Create queries from Excel and Access to run required reports
Analyze systems, reports and procedures to support business rules and practices
Backup other eCommerce department personnel as necessary
Other duties as necessary