eCommerce Sales Specialist

Great Northern Equipment•Rogers, MN

2d•Hybrid

About The Position

The eCommerce Sales Specialist is responsible for supporting the online presence of GNE products across various eCommerce and marketplace platforms and providing effective and satisfying customer experience by delivering high-quality customer service. In addition, this individual must be detail-oriented and motivated to manage and improve ongoing content delivery and product enhancements.

Requirements

High school diploma or equivalent.
Ability to communicate effectively, both verbally and in writing, with a wide variety of customers, Company personnel and others.
Knowledge of and experience with distribution & ecommerce sales.
Proven ability to handle multiple tasks in a fast-paced environment.
Proficient typing skills; must be able to accurately perform order entry tasks.
Experience with Microsoft Office, including Microsoft Excel.
Strong analytical and organizational skills.
Ability to see a job through to completion and the passion to believe in the quality and value that you provide.
Knowledge of and willingness to follow company policies.
Honesty, dependability and unconditional ethics.
Treat people with respect; work with integrity and ethics; upholds organizational values.
Balance teamwork and individual responsibilities; Exhibit objectivity and openness toward others’ views; Give and welcome feedback.
Willingness to assist others.
Take initiative to locate missing information or find possible solutions to an issue.
Conduct oneself in a professional manner.
Speak, write, and read English.
Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers/vendors.
Able to adapt to changes in work environment; change approach or method to best fit the situation; ability to deal with frequent change.
Ability to effectively manage timetables, time requirements and deadlines.

Nice To Haves

At least 1 year of data entry or related sales experience.
Post secondary education and/or training in marketing, sales, or closely related field.
Business to business sales and/or customer service experience.

Responsibilities

Collaborates with key internal personnel as well as internet and marketplace partners to post products on their sites.
Performs ongoing item maintenance and content enhancement on a multitude of ecommerce sites.
Regularly enhances listings with improved images.
Maintains EDI and/or customer portals of major national ecommerce sites.
Reviews, processes, and accurately completes order entry tasks into web-based ERP.
Collects and maintains product data information and reports on active listings.
Assists in researching the eCommerce sales market, including new customers, products or related.
Provides exceptional service to customers and partners, assisting with product and order inquiries, and returns.
Monitors and tracks customer feedback and service data.
Assists with analyzing sales performance metrics.
Provides input and insight into competitor products, pricing, etc.
Keeps supervisor informed of important developments, potential problems, and all related information necessary for effective management.
Performs related work as apparent or assigned.
Attends training as directed by GNE.