eCommerce Service Representative - Part Time

Goodwill Industries of West Michigan, Inc. • Muskegon, MI

5d

About The Position

The eCommerce Service Representative is responsible for representing products online and providing customer service for the E-Commerce department. The role involves preparing donated goods for online sale, creating and uploading product listings, responding to customer questions, and packing and shipping sold items. Customer issues are referred to departmental management.

The position works under the direct supervision of the E-Commerce Manager and does not supervise others. Work is generally indoors, though occasional outside work may be required. The environment can be occasionally hectic and high-stress, and short deadlines may require overtime.

Requirements

• At least one year of retail experience.
• Proficiency with computers and the Microsoft Office suite.
• Ability to provide positive internal and external customer relations and interact and work with individuals referred for training.
• Ability to demonstrate quality control and accuracy in product representation.
• Ability to accurately process paperwork according to policies.
• Ability to meet the physical demands described, including lifting, carrying, pushing, pulling, bending, climbing, reaching, handling, hearing, talking, seeing, and repetitive movement.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Sort donated items to be posted for sale.
• Scan donated books to be posted for sale.
• Photograph products and prepare written descriptions for online sales.
• Upload product information to the software or website used for online sales.
• Answer customer questions about posted products.
• Pack and ship sold items.
• Refer customer issues to departmental management.
• Follow the 5S Checklist, procedures, signage, and layout.

Benefits

• Family-friendly hours
• Flexible schedule
• Closed on major holidays
• Employee discount
• Caring and inclusive culture
• Supports a great cause

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED