eCommerce Service Representative - Part Time

Goodwill Industries of West Michigan•Muskegon, MI

About The Position

The eCommerce Service Representative is responsible for representing products online and providing customer service for the E-Commerce department. The role processes donated goods for online sale, creates and uploads product listings, responds to customer questions, and packs and ships sold items. The position works under the direct supervision of the E-Commerce Manager and does not supervise others.

Requirements

At least one year of retail experience.
Proficiency using computers and the Microsoft Office suite.
Ability to provide positive internal and external customer relations.
Ability to interact and work easily with individuals referred for training.
Ability to demonstrate quality control and accuracy in product representation.
Ability to process paperwork accurately according to policies.
Ability to perform the listed physical demands, including frequent lifting, carrying, pushing, pulling, bending, climbing, reaching, handling, hearing, talking, seeing, and repetitive movement.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Sort donated items to be posted for sale.
Scan donated books for online sale.
Photograph products and prepare written descriptions for online listings.
Upload product information to the software or website used for online sales.
Answer customer questions about posted products.
Pack and ship sold items.
Refer customer issues to departmental management.
Process paperwork accurately according to policies.
Follow Kaizen principles, including the 5S Checklist, procedures, signage, and layout.