eCommerce Product Management Specialist (Remote, U.S.)
About The Position
World Travel Holdings is seeking an eCommerce Product Management Specialist to support delivery of our multi‑brand digital platform. Working in a hybrid Agile/Waterfall environment, this role translates strategic priorities into clear requirements, manages backlogs and requests, and partners with Product, Engineering, IT, and agency teams to drive work from intake through release. The role combines analysis, sprint support, and light project management to deliver scalable, business‑aligned solutions. World Travel Holdings, headquartered in Fort Lauderdale, FL, is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Through owned brands and private‑label partnerships, we sell cruises, villas, resort day passes, and luxury travel services. With a top-rated franchise, a UK cruise division, and a strong commitment to employee engagement and remote work, World Travel Holdings offers a people-focused culture. Learn more: WorldTravelHoldings.com
Requirements
- Bachelor’s degree in Business Administration, Computer Science, Marketing, Engineering, or related field.
- 3+ years in a Product Management, Business Analyst, Product Operations, or delivery-focused role supporting digital products or web platforms.
- Experience working within Agile/Scrum environments and supporting sprint execution.
- Demonstrated ability to write detailed user stories and acceptance criteria.
- Strong organizational and follow-through skills with the ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills with the ability to collaborate with executives, managers, SMEs, and engineering teams.
- Working knowledge of Web Development concepts, SDLC, Jira (or equivalent), and CMS platforms (dotCMS preferred).
Responsibilities
- Participate in daily Agency Development standups and sprint ceremonies to support execution of platform initiatives.
- Work with project leadership to evaluate new requests and support estimation and delivery planning.
- Develop clear user stories, use cases, acceptance criteria, and supporting documentation for Agency Development work.
- Break down larger initiatives into sprint-ready backlog items.
- Ensure requirements are complete and unambiguous prior to development to reduce rework and delivery delays.
- Provide light project management support for platform initiatives, including tracking work across engineering, CMS implementation, and IT dependencies.
- Maintain visibility into the status of dotCMS-related work and associated development tasks required to support content publishing.
- Proactively follow up on blockers and ensure work progresses to completion.
- Support coordination between Platform Strategy & Delivery, Agency Development, and IT teams.
- Refine and maintain backlog items aligned to business priorities.
- Support Agency Development in their work with IT by clarifying requirements, tracking dependencies, and maintaining documentation.
- Assist with UAT and validation as needed to ensure delivered solutions meet defined requirements and business intent.
- Develop and maintain structured documentation including requirements, acceptance criteria, process flows, and system interaction notes.
- Build working knowledge of the technical ecosystem—front-end experiences, backend services, CMS platforms, APIs, and data flows.
Benefits
- Comprehensive medical, dental, and vision coverage
- Company-paid life and disability insurance
- 401(k) with discretionary company match
- Paid time off and holidays
- Travel discounts and employee perks
- Employee Assistance Program (EAP)
- Professional development and learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
