Product Manager - ecommerce

Casey's•Ankeny, IA

2d•$115,200 - $160,400•Onsite

About The Position

Casey's Digital reaches 10M+ Rewards members across 2,900+ stores in 19 states, through caseys.com, the Casey's app, and the loyalty platform behind both. This Product Manager owns the guest experience across all three, partnering with Engineering, Design, Marketing, and Store Operations to decide what we build, why it matters, and how we measure it. The Product Manager leads a team of Product Owners covering ecommerce frontend, ecommerce backend, and loyalty. These are three products that share a guest, share a stack, and share a strategic bet. They translate Casey's high-level vision and food-first, loyalty-led strategy into a Digital roadmap the business believes in, and Engineering can execute against, and help define go-to-market by providing product and market insight.

Requirements

Authorization to work in the U.S. without the need for employment-based immigration sponsorship now or in the future. Casey’s will not provide sponsorship or employer support for applications or petitions for F-1 OPT, F-1 CPT, H-1B, L-1, TN, O-1, E-3, H-1B1, J-1, or any other employment-based visa.
Bachelor's Degree in Business or Information Management. MBA preferred.
Minimum (7) seven years of retail technology and product management experience.
Experience with collaboration tools (e.g., Jira, Confluence, Smartsheet's); experience with product management tools (e.g., Aha, ProductPlan, Jira Align).
Portfolio-level product judgment. You've led product across more than one surface (a web experience, a mobile app, a platform, a loyalty program, or a combination) and you know how to make tradeoffs when a single team's roadmap has to serve three different guest jobs. You can hold a three-year vision and a two-week sprint in your head at the same time.
People leadership. You've managed Product Owners, PMs, or product analysts before, and the ones who worked for you would work for you again. You know the difference between coaching and doing-the-work-for-them.
Business and stakeholder fluency. You can partner with a CMO on a loyalty campaign, a VP of Store Ops on rollout risk, and a CFO on a business case in the same day. Comfortable saying “no” and comfortable explaining why. You can write a one-pager an executive will actually read.
Technical fluency. You don't need to write code, but you've worked closely enough with engineers on real platforms (ecommerce, loyalty, payments, or similar) that you understand how the pieces fit and where the risk lives.
Analytical rigor. You use qualitative and quantitative data to prioritize and to settle debates. You know when a small user study beats a big dashboard, and vice versa. Excellent analytical and synthesis skills, with the ability to absorb and process large amounts of data into actionable information.
The Casey's fit. Excellent interpersonal, verbal, and written communication skills, including presentation skills. Ability to build relationships and effectively partner with all levels of employees and third parties. Highly organized and detail oriented. Passionate about the needs of the guest. Highly team-oriented. Good at both planning and tactical execution. Driven leader that can inspire an agile team toward excellence, while practicing humility. Collaborative and open to new ideas.

Nice To Haves

MBA preferred.
Experience with best-practice agile scrum development, subject matter expert, a strong plus.

Responsibilities

Lead a team of Product Owners. Responsible for hiring, training, performance management, and corrective actions for direct reports. Collaborate on career development and goal setting. You're the person they call when they're stuck and the person who gives them room when they're not.
Partner closely with business leadership. Marketing, Loyalty, Merchandising, Store Operations, and Finance. Serve as a proactive technology consultant and liaison to IT. Develop trusted relationships with business leadership across the enterprise.
Own the Digital product strategy and roadmap. For caseys.com, the Casey's app, and the loyalty platform, grounded in guest outcomes, not feature counts. Manage the product line life cycle from sunsetting legacy work to prototyping and testing new experiences and establish MVPs for current and future products based on the roadmap.
Know why we're winning and losing in the market. Keep a finger on the pulse of the competition, develop strategies and tactics to reduce the threat, and maintain the business case that keeps Digital investment funded. Act as the “messenger of the market” from the outside-in.
Drive discovery and outcome measurement. Frame problems before solutions. Run guest research, analytics, prototyping, and experiments that de-risk the biggest bets before Engineering commits capacity. Define success in outcomes (loyalty engagement, digital penetration, guest conversion) and hold the team to them post-launch.
Manage intake and prioritization. Drive a consistent, defensible process (qualitative and quantitative signal in, ruthless priority out) so the team ships what matters and can explain what didn't make the cut. Proven track record of using data to prioritize and drive decision-making.
Help evaluate partner relationships across the ecosystem. Casey's Digital runs on a set of platform partners across loyalty, ecommerce, POS, CMS, feature flags, and various marketing technologies.
Perform other duties as assigned.