eCommerce Operations Supervisor
About The Position
The Ecommerce Operations Supervisor, reporting to the Ecommerce Manager, works to maintain the efficient operation of the Ecommerce department and further the organizational commitment to achieving triple bottom line results: integrating social, economic and environmental goals into thinking, planning and action. Responsible for providing outstanding customer service while maintaining a clean, organized and safe work environment. The Ecommerce Operations Supervisor creates a positive employee and customer experience by modeling Goodwill’s mission and citizenship behaviors at all times.
Requirements
- Ability to maintain a positive, friendly attitude in order to be a great teammate and role model
- Online selling experience
- 6 months of Goodwill retail store experience or 1+ year of prior supervisory experience
- Mathematical and literacy skills to support job duties
- Knowledge of any of the following: antiques, collectibles, musical instruments, electronics and jewelry
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
- Computer literacy to support job duties
- High school diploma, GED, HiSET or equivalent
- Criminal background check that meets agency standards
Nice To Haves
- Associates Degree
- Experience using various gem and metal testing devices
- Gemology certificate
- CPR and First Aid Certification
- Experience using/understanding excel
Responsibilities
- Ensure best-in-class customer and employee experience
- Perform supervisory functions that pertain to the daily activities of the department
- Oversee the training and safety of teammates
- Provides excellent customer service in a courteous and professional manner to both internal & external customers in an effort to foster appropriate customer relations.
- Maintains a clean & safe work environment with focus on safety & loss prevention.
- Assists in the establishment of daily production goals for respective department and performs functions that include, but are not limited to: sorting, researching & pricing items for sale on marketplaces; photographing items & uploading pictures to computer; listing items for sale on on-line marketplaces; answering customer questions; packing & shipping items to customers; ordering office & shipping supplies; cleaning respective office as needed.
- Assist E-Commerce Manager with general management including, but not limited to, supervision of personnel in absence of E-Commerce Manager.
- Participates in performance management up to & including input on coaching/warnings, input on interviewing/hiring, input on year-end reviews and other staff related documentation
- Other duties as assigned
Benefits
- Medical Insurance
- Flex Spending
- Vision and Dental offered
- Paid Short & Long Term Disability
- Paid Life Insurance
- Generous Paid Time Off Plan (pro-rated for Part-Time employees)
- Paid Holidays (pro-rated for Part-Time employees)
- 403(b) retirement plan, with employer match
- 50% Employee discount at Goodwill stores in ME, NH & VT
- Valuable job training with growth potential
- Discount on personal cell phone plans
- Local community discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
