Ecommerce Operations Specialist

cocokind•San Francisco, CA

2d•Hybrid

About The Position

cocokind is seeking an Ecommerce Operations Specialist to execute and maintain high-quality ecommerce experiences across Amazon, retail.com (Target, Ulta), and our DTC site (Shopify). This role is critical to ensuring that product listings, content updates, and merchandising changes are implemented quickly, accurately, and with strong attention to detail. You will play a key role in keeping the business running smoothly day to day, supporting both ongoing operations and new product launches across channels. This role requires strong execution, organization, and the ability to troubleshoot issues quickly, particularly within Amazon where operational issues can have an outsized impact on the business.

Requirements

2–4 years of ecommerce, digital operations, or related experience, ideally within a consumer or CPG environment
Experience working within Amazon Seller Central, with familiarity in managing listings, catalog health, and troubleshooting issues
Experience with Shopify, including merchandising and content updates
Strong attention to detail and a high standard for accuracy in execution
Highly organized and able to manage multiple priorities across channels and timelines
Comfortable working with tools such as Excel, flat files, and ecommerce platforms
Proactive and solutions-oriented, with the ability to identify issues and take action without needing step-by-step direction
Thrive in a fast-paced environment and are comfortable balancing speed with quality
Strong sense of ownership with a low ego, willing to jump in where needed to support the team

Responsibilities

Execute Amazon listing updates via flat files and Seller Central, including titles, bullets, backend keywords, and A+ content based on strategic input and prioritization as provided by SVP or Sr. Manager, Amazon Growth.
Maintain catalog health on Amazon, including managing variations, resolving suppressions, and ensuring compliance
Proactively monitor, troubleshoot, resolve or escalate Seller Central issues and cases related to listing suppressions, buy box loss, inventory delays, or account health issues
Support PDP updates and content execution on retail.com channels such as Target and Ulta
Build and update Shopify landing pages, collections, and merchandising to support campaigns and product launches
Assist with product setup, QA, and launch execution across Amazon, retail.com, and DTC channels
Maintain the omnichannel calendar, ensuring deadlines are met and updates are executed on time
Monitor execution quality across channels, ensuring updates are accurate, complete, and aligned with business needs
Support light email and SMS execution when needed, partnering with the broader Ecommerce team