Temporary Ecommerce Operations Specialist (Parental Leave Cover)

mindbodygreen•Miami, FL

5d•Remote

About The Position

mindbodygreen is seeking a temporary Ecommerce Operations Specialist to provide parental leave coverage from November 2026 through April 2027. This hands-on, execution-focused role supports the day-to-day operations of a growing supplements business. The specialist works with internal teams and external partners, including contract manufacturers, packaging vendors, fulfillment partners, and Amazon, to keep operations running smoothly. The role calls for strong organization, attention to detail, proactive communication, persistent follow-up, and the ability to manage multiple moving pieces and resolve operational issues. The position coordinates ecommerce logistics, fulfillment, inventory, and supply chain activity; supports manufacturing and Amazon operations; and provides secondary operational support to customer experience platforms and escalated customer issues. It is remote, with occasional site visits potentially required.

Requirements

3–5 years of relevant experience in CPG operations, ecommerce operations, supply chain coordination, or a related role.
Extremely organized and detail-oriented, with the ability to track multiple workstreams, deadlines, and outstanding action items simultaneously.
Strong sense of ownership and follow-through, including proactively seeking answers, following up with partners, and ensuring tasks are completed.
Comfort working hands-on with operational details, including tracking shipments and inventory, reconciling invoices, and troubleshooting issues.
Strong problem-solving skills and the ability to prioritize and respond quickly to urgent operational needs.
Excellent written and verbal communication skills, particularly when coordinating across internal teams and external vendors.
Proficiency in Excel or Google Sheets, with the ability to analyze data and identify discrepancies.
Ability to work independently in a fast-paced, remote environment with minimal supervision.

Nice To Haves

Experience in supplements.
Experience with Shopify, 3PL systems, or other ecommerce platforms.

Responsibilities

Coordinate day-to-day logistics, fulfillment, and inventory operations across the ecommerce business.
Serve as the primary day-to-day contact for third-party logistics partners, coordinating weekly meetings, tracking action items, and following up on outstanding issues.
Monitor inventory levels across distribution locations, prepare and place replenishment purchase orders, and track inventory availability to help prevent out-of-stock situations.
Track supply chain metrics, flag discrepancies, and help identify opportunities for operational improvement.
Review and reconcile bi-monthly invoices against Shopify and other operational data.
Monitor daily order fulfillment and shipment performance, identifying delays, exceptions, and issues requiring immediate attention.
Review lot-level inventory data and manufacturing dates to help ensure First Expired, First Out practices are followed.
Coordinate operational requirements for marketing campaigns, gifting initiatives, preorders, and new product launches.
Troubleshoot day-to-day issues across Shopify, Skio, Loop, Okendo, and Shiphero systems.
Work with Customer Experience, Marketing, and Regulatory teams to resolve urgent operational issues.
Coordinate communications and follow-ups with contract manufacturers, product vendors, and packaging suppliers.
Partner with the Regulatory team on weekly contract manufacturer calls by preparing agendas, documenting action items, and following up on deadlines.
Track production schedules, purchase orders, manufacturing milestones, and expected delivery dates, following up on delays or outstanding items.
Coordinate product and packaging shipments with manufacturers, suppliers, and 3PL partners.
Support Amazon operations by tracking launch timelines, coordinating inventory shipments, and following up on fulfillment and inventory requirements.
Keep cross-functional teams aligned on new product development milestones, production schedules, and launch readiness.
Coordinate production and distribution of physical marketing materials, including inserts, stickers, and QR-code materials, with internal teams and external vendors.
Flag potential supply chain disruptions, inventory shortages, or missed deadlines and help drive timely resolution.
Provide day-to-day operational support for customer experience platforms, including Kustomer, Cavalry, Loop, Shopify/Skio, and 3PL systems.
Troubleshoot system and process issues, coordinate with relevant teams or external partners, and follow through until issues are resolved.
Work with the CX team to investigate and resolve escalated customer issues involving orders, subscriptions, shipping, returns, and fulfillment.
Coordinate with the Senior CX Specialist on team schedules and coverage across email, chat, phone, and social media channels.
Document recurring issues, communicate updates, and help implement process improvements.