Temporary Ecommerce Operations Specialist (Parental Leave Cover)

mindbodygreen•Miami, FL

4d•Remote

About The Position

mindbodygreen is seeking a Temporary Ecommerce Operations Specialist to provide parental leave coverage from November 2026 through April 2027. This is a hands-on, execution-focused role supporting the day-to-day operations of a growing supplements business. The specialist will work with internal teams and external partners—including contract manufacturers, packaging vendors, fulfillment partners, and Amazon—to keep ecommerce, logistics, supply chain, and customer experience operations running smoothly. The role requires proactive communication, persistent follow-up, strong organization, and the ability to manage multiple moving pieces and operational issues. The position coordinates ecommerce logistics, fulfillment, inventory, manufacturing, supplier, and Amazon activities, while providing secondary operational support to customer experience platforms and escalated customer issues. The role is remote, with occasional site visits potentially required.

Requirements

3–5 years of relevant experience in CPG operations, ecommerce operations, supply chain coordination, or a related role.
Extremely organized and detail-oriented, with the ability to track multiple workstreams, deadlines, and outstanding action items simultaneously.
Strong sense of ownership and persistent follow-through, including proactively pursuing answers and ensuring tasks are completed.
Comfort working hands-on with operational details, including shipment and inventory tracking, invoice reconciliation, and troubleshooting.
Strong problem-solving skills and the ability to prioritize and respond quickly to urgent operational needs.
Excellent written and verbal communication skills, especially when coordinating with internal teams and external vendors.
Proficiency in Excel or Google Sheets, including the ability to analyze data and identify discrepancies.
Ability to work independently in a fast-paced, remote environment with minimal supervision.

Nice To Haves

Experience in the supplements industry.
Experience with Shopify, 3PL systems, or other ecommerce platforms.

Responsibilities

Coordinate day-to-day logistics, fulfillment, and inventory operations across the ecommerce business.
Serve as the primary day-to-day contact for third-party logistics partners, coordinate weekly meetings, track action items, and follow up on outstanding issues.
Monitor inventory across distribution locations, prepare and place replenishment purchase orders, and track inventory availability to help prevent stockouts.
Track supply chain metrics, flag discrepancies, and identify opportunities for operational improvement.
Review and reconcile bi-monthly invoices against Shopify and other operational data.
Monitor daily order fulfillment and shipment performance and identify delays, exceptions, and issues requiring immediate attention.
Review lot-level inventory data and manufacturing dates to support First Expired, First Out practices.
Coordinate operational requirements for marketing campaigns, gifting initiatives, preorders, and product launches.
Troubleshoot day-to-day issues across Shopify, Skio, Loop, Okendo, and Shiphero systems.
Work with Customer Experience, Marketing, and Regulatory teams to resolve urgent operational issues.
Coordinate communications and follow-ups with contract manufacturers, product vendors, and packaging suppliers.
Partner with the Regulatory team on weekly contract manufacturer calls by preparing agendas, documenting action items, and following up on deadlines.
Track production schedules, purchase orders, manufacturing milestones, and expected delivery dates, and follow up on delays or outstanding items.
Coordinate product and packaging shipments with manufacturers, suppliers, and 3PL partners.
Support Amazon operations by tracking launch timelines, coordinating inventory shipments, and following up on fulfillment and inventory requirements.
Keep cross-functional teams aligned on new product development milestones, production schedules, and launch readiness.
Coordinate production and distribution of physical marketing materials, including inserts, stickers, and QR-code materials.
Flag potential supply chain disruptions, inventory shortages, and missed deadlines, and help drive timely resolution.
Provide day-to-day operational support for customer experience platforms, including Kustomer, Cavalry, Loop, Shopify/Skio, and 3PL systems.
Troubleshoot system and process issues, coordinate with relevant teams or external partners, and follow through until resolution.
Work with the CX team to investigate and resolve escalated customer issues involving orders, subscriptions, shipping, returns, and fulfillment.
Coordinate with the Senior CX Specialist on team schedules and coverage across email, chat, phone, and social media channels.
Document recurring issues, communicate updates, and help implement process improvements.