eCommerce Operations Specialist

MSX International•Dearborn, MI

1d•Hybrid

About The Position

The OEM Customization Ecommerce Accessory Specialist is a cross-functional role responsible for supporting end-to-end digital order operations, including accessory inbound processing, order fulfillment, packaging, and returns management. This position goes beyond transactional execution by leveraging data to improve processes, identify trends, and drive operational excellence. The primary responsibility is to ensure secure, and accurate fulfillment of online customer orders while delivering a best-in-class post-purchase experience. The ideal candidate combines strong operational execution with the ability to analyze data, identify root causes, and recommend actionable improvements.

Requirements

Bachelor’s degree preferred; proven related business, administrative, or operational experience will be considered in lieu of a degree.
Previous eCommerce experience (automotive accessories, Dealer, OEM, or aftermarket preferred)
Strong analytical and data-driven mindset with the ability to interpret large data sets and translate insights into actions
Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, data synthesis, trend analysis; familiarity with Power BI or similar tools is a plus)
Ability to work in ambiguous, fast-paced environments driven by growth and evolving client needs
Demonstrated ability to collaborate effectively across multiple stakeholders and functions
Strong facilitation and problem-solving skills with a continuous improvement mindset
Excellent written and verbal communication skills, including the ability to present data-driven recommendations
Proficient with Microsoft Office Suite / Office 365

Nice To Haves

familiarity with Power BI or similar tools is a plus

Responsibilities

Process open returns and refunds in accordance with defined procedures and financial controls
Triage customer inquiry tickets, determine root cause, and drive issues through to resolution
Ensure resolutions are compliant with business rules, audit requirements, and financial guidelines
Support cross-functional teams to deliver seamless and best-in-class customer experience
Manage open orders, returns, dealer compliance, and chargeback resolution
Identify and correct missing or inaccurate product information (pricing, categorization, imagery, descriptions)
Perform regular content audits and generate reporting to highlight gaps and improvement opportunities
Analyze operational and customer data to identify trends, inefficiencies, and root causes; provide actionable insights to improve processes, reduce defects, and enhance customer satisfaction
Attend/Contribute/Lead daily stand-up meetings to review progress, surface issues, and support rapid problem resolution
Leverage data tools (e.g., Excel, reporting platforms) to build dashboards, track KPIs, and support decision-making
Drive accountability to achieve or exceeding Key Performance Indicators (KPIs)
Develop, document, and continuously improve standard work and process documentation