eCommerce Sales & Operations Specialist

Tenacious Holdings Inc•Saint Paul, MN

10d

About The Position

This role sits on the sales team and reports to the eComm Channel Manager. This person owns end-to-end catalog management across Amazon and future marketplaces. Although focused on listing maintenance, this person will have influence on how brand shows up across channels, identify gaps and opportunities within assortment, and help build the standards and infrastructure needed for long-term scale.

Requirements

High School Diploma
Experience using Office Systems (Excel, Word, PowerPoint, etc.)
Bachelor’s Degree in Business or related field
2-4 years of Vendor Central or Seller Central experience
Attention to detail and accuracy- managing product data
Working cross-functionally-can communicate with all styles to foster teamwork
Forward-thinking- having a holistic approach vs a silo’d mindset
Is organized for productivity, yet flexes to anticipate and meet the needs of accounts and others
Makes thoughtful, creative, and timely decisions after analyzing situations
Forward thinking and adaptable to the always evolving digital space
Strong in spreadsheets and data analysis

Responsibilities

End-to-end catalog management across Amazon and future marketplaces: listing creation, merchandising, optimization, and maintenance
Monitor listing health; triage and resolve suppression issues
Manage product data in reporting tools and feed management systems
Navigate Vendor Central and communicate directly with Amazon support
Syndicate new product data from PIM and complete associated Amazon merchandising tasks
Manage parent/child product variations and virtual bundles
Troubleshoot issues through Amazon's support ticketing system
Maintain Brand Store and Enhanced Content (A+)
Audit product detail pages for accuracy, optimization, and imagery
Resolve parent/child variation issues and duplicate listings
Use Profitero, Helium 10, or similar tools to assess category performance
Conduct ongoing SEO/AEO research to drive discoverability
Review customer reviews and FAQs to surface key features and benefits
Support layout and assortment of Amazon Brand Store
Identify virtual bundle opportunities and assist in executing Enhanced Content strategy
Monitor and report on KPIs: sales, traffic, conversion, and reviews
Identify trends and recommend actionable changes to accelerate growth
Deliver weekly reporting on listing health, content coverage, and channel expansion
Partner with Marketing and Product teams on content development needs
Build catalog standards and SOPs to meet marketplace requirements and support scalable workflows
Support eComm Channel Manager with daily operations as needed