eCommerce Operations and Merchandising Specialist

Innovative Skincare•Burbank, CA

8h•Hybrid

About The Position

As iS Clinical's ecommerce business grows across DTC, professional/B2B, and third-party channels, digital execution needs are becoming more complex. Digital commerce is a core extension of our brand — connecting customers and professional partners with innovative, clinically validated skincare. The eCommerce Operations & Merchandising Specialist provides dedicated execution support across iS Clinical's ecommerce ecosystem, including isclinical.com DTC, B2B/professional ecommerce, and select third-party retail partners. This role owns day-to-day execution of site merchandising, product launches, promotions, platform updates, and partner requirements — ensuring work is delivered accurately, efficiently, and consistently. By owning this execution, the role helps the ecommerce team scale, improves speed and accuracy, and maintains the elevated digital experience iS Clinical is known for. The ideal candidate is highly organized, detail-oriented, and analytical, with a passion for ecommerce and customer experience. They thrive in fast-paced environments, manage multiple workstreams effectively, and take pride in delivering polished, elevated digital experiences.

Requirements

2–4 years of ecommerce experience focused on merchandising, operations, digital commerce, or related experience
Experience supporting DTC, B2B/professional, and/or third-party ecommerce environments preferred
Hands-on experience with Shopify Plus, Salesforce Commerce Cloud, Magento, or similar ecommerce platforms
Experience with ecommerce merchandising, product setup, promotional execution, PDP updates, and site QA
Familiarity with onsite search, merchandising, personalization, or product recommendation platforms such as Nosto preferred
Working knowledge of GA4 and ecommerce analytics; familiarity with Looker Studio or Power BI is a plus
Strong Excel skills required, including PivotTables, VLOOKUP/XLOOKUP, formulas, and data analysis
Exceptional attention to detail and strong site QA capabilities.
Excellent organizational, analytical, and problem-solving skills
Ability to manage multiple projects, platforms, and deadlines in a fast-paced environment
Collaborative mindset with strong written and verbal communication skills.
Self-starter with a proactive and solutions-oriented approach

Nice To Haves

Experience within premium beauty, skincare, luxury, wellness, or consumer health preferred

Responsibilities

Execute homepage, collection, category, landing page, and PDP merchandising updates across DTC and B2B/professional ecommerce platforms
Execute onsite merchandising updates aligned with campaign calendars, product priorities, launches, inventory availability, and seasonal initiatives
Support promotional setup and execution, including product launches, promotional codes, gifts with purchase, and seasonal campaigns
Maintain ecommerce merchandising calendars, launch checklists, and implementation timelines
Conduct ongoing site QA to ensure accuracy across pricing, promotions, inventory visibility, product information, creative, links, and overall customer experience
Execute updates to onsite search, navigation, sorting, filtering, cross-sell, upsell, and product recommendation experiences
Support product setup and ecommerce readiness for new launches, assortment changes, packaging transitions, and discontinuations
Coordinate creative, copy, imagery, and content updates across ecommerce platforms
Support CRO, personalization, and UX enhancement initiatives through implementation, testing, and QA
Create, maintain, and track implementation tickets with internal teams and external development partners
Coordinate ecommerce deliverables across Marketing, Creative, IT, Operations, Logistics, and Customer Service
Monitor site functionality and escalate operational or customer experience issues as needed
Maintain pricing and promotional accuracy across ecommerce platforms.
Support ecommerce workflow documentation, standard operating procedures, process improvements, and operational efficiencies
Support ecommerce platform enhancements, integrations, and new functionality.
Support the migration of B2B/professional ecommerce experiences to Shopify, including product setup, content migration, merchandising, QA, testing, and launch readiness
Execute merchandising and content updates across professional/B2B ecommerce experiences
Maintain accurate product information, pricing, imagery, content, and merchandising across B2B platforms
Coordinate B2B ecommerce requirements with Marketing, Sales, Operations, IT, and other cross-functional teams
Support product launches, promotional initiatives, and ecommerce updates for professional audiences
Conduct ongoing QA and maintenance across B2B ecommerce experiences
Support select third-party ecommerce retail partners with merchandising assets, product information, promotional materials, and content updates
Coordinate product imagery, copy, creative assets, and merchandising materials required by ecommerce partners
Support PDP setup, enrichment, and optimization to ensure accurate, consistent, and elevated presentation of iS Clinical products
Assist with launch coordination, seasonal initiatives, retailer activations, gifts with purchase, and promotional execution
Coordinate sample forecasting and promotional support for approved ecommerce activations
Track partner-specific ecommerce requirements, asset requests, and deadlines.
Monitor third-party ecommerce partners for product content, merchandising, and MAP pricing accuracy and escalate discrepancies as needed
Help maintain consistency of product information and digital merchandising materials across authorized ecommerce partners
Maintain recurring ecommerce reporting and dashboards
Monitor core ecommerce KPIs including traffic, conversion rate, AOV, revenue, product performance, onsite search behavior, and customer engagement
Support reporting and performance analysis across DTC and B2B/professional ecommerce, as well as operational reporting needs for select third-party ecommerce partners
Compile results from product launches, promotions, merchandising updates, and site enhancements
Support reporting related to merchandising performance, promotional effectiveness, product performance, and customer engagement
Identify merchandising, operational, and customer experience issues or opportunities and escalate findings to ecommerce leadership