eCommerce Lead FT @ Guggenheim

Event Network•New York, NY

5d•$19•Onsite

About The Position

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

Requirements

Proven analytical and numerical aptitude
Partner with purchasing team to maintain solid understanding of brand priorities and ever-changing product assortment to deliver appropriate representation on-site
Weekly Reporting – analyze the business to drive sales and conversion through merchandising
Propose, prepare and monitor merchandising AB tests
Create new campaigns and ensure timely and accurate implementation
Experience in leveraging business insights and analytics to make decisions (investments, sales, click-path, traffic, AOV, conversion, A/B testing)
Bachelors degree in Marketing, design or related with at least 3 years experience in a site merchandising role in an online / ecommerce environment
3+ years of online merchandising experience, preferably in a direct-to-consumer environment, including experience with both buying and planning site merchandising.

Nice To Haves

Experience with SEO, UX and A/B test preferred

Responsibilities

Own merchandise presentation on site, responsible for product categorization, in season management of merchandising presentation, merchandising assortment optimization, and end of season product transitions
Serve as the primary point of contact for eCommerce customer service, answering, managing and responding to phone inquiries during Guggenheim business hours. Collaborate closely with the in-store team and the customer prints team to address order-related questions. Ensure all customer service inquiries are resolved promptly while upholding the highest standards of service excellence.
Tracks sales, analyzes reports, discusses information with the purchasing team in a timely fashion and makes basic re-order recommendations
Work with the purchasing team by preparing recommendations for next season's assortments based on analysis of selling history and coming season's sales plans
Manages online assortments ensuring best quality of contents for the online catalogue
Monitors website to ensure that product are active on the site and appropriately merchandised
Identifies and leverages information (technologies, technical specs, size charts, buying guides,) that informs, educates and influences customer buying decisions
Participate in the development of a site content calendar
Manage and work with the partner on eblast content, strategy, and online curation
Coordinate ecommerce merchandising requirements for marketing campaigns
Manage creation, placement and optimization of site merchandising (including promotions, landing pages, banners, ) through continual testing and refinement of site execution
Ensure website has best in class merchandising capabilities including up-sells, cross sells, enhanced content
Utilize customer feedback sources to make informed, customer-centric decision

Benefits

Medical, Dental, and Vision Insurance
Basic Life and AD&D Insurance
Long-Term Disability
Voluntary Life and AD&D Insurance
Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico)
Accident Insurance
Critical Illness
Hospital Indemnity
Pet insurance
401(k) Retirement Plan
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Vacation Accrual
Sick Leave
Nine Paid Holidays
Profit Sharing Bonus Plan
25% discount to shop at our stores
separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.