eCommerce Lead FT @ Guggenheim
About The Position
Guggenheim is seeking a full-time eCommerce Lead to own merchandise presentation on site. This role is responsible for product categorization, in-season management of merchandising presentation, merchandising assortment optimization, and end-of-season product transitions. The eCommerce Lead will also serve as the primary point of contact for eCommerce customer service, managing inquiries and collaborating with in-store and customer prints teams to resolve order-related questions promptly and with excellence. This position involves tracking sales, analyzing reports, making re-order recommendations, and preparing assortment recommendations for future seasons based on historical data and sales plans. The role also includes managing online assortments for quality content, ensuring products are active and merchandised on the website, and identifying information to educate customers. The eCommerce Lead will participate in developing a site content calendar, manage eblast content and strategy with partners, and coordinate ecommerce merchandising for marketing campaigns. Additionally, they will manage the creation, placement, and optimization of site merchandising through continuous testing and refinement, ensuring best-in-class capabilities like up-sells and cross-sells, and utilizing customer feedback for decision-making.
Requirements
- Proven analytical and numerical aptitude
- Partner with purchasing team to maintain solid understanding of brand priorities and ever-changing product assortment to deliver appropriate representation on-site
- Weekly Reporting – analyze the business to drive sales and conversion through merchandising
- Propose, prepare and monitor merchandising AB tests
- Create new campaigns and ensure timely and accurate implementation
- Experience in leveraging business insights and analytics to make decisions (investments, sales, click-path, traffic, AOV, conversion, A/B testing)
- Bachelors degree in Marketing, design or related with at least 3 years experience in a site merchandising role in an online / ecommerce environment
- 3+ years of online merchandising experience, preferably in a direct-to-consumer environment, including experience with both buying and planning site merchandising.
Nice To Haves
- Experience with SEO, UX and A/B test preferred
Responsibilities
- Own merchandise presentation on site, responsible for product categorization, in season management of merchandising presentation, merchandising assortment optimization, and end of season product transitions
- Serve as the primary point of contact for eCommerce customer service, answering, managing and responding to phone inquiries during Guggenheim business hours.
- Collaborate closely with the in-store team and the customer prints team to address order-related questions.
- Ensure all customer service inquiries are resolved promptly while upholding the highest standards of service excellence.
- Tracks sales, analyzes reports, discusses information with the purchasing team in a timely fashion and makes basic re-order recommendations
- Work with the purchasing team by preparing recommendations for next season's assortments based on analysis of selling history and coming season's sales plans
- Manages online assortments ensuring best quality of contents for the online catalogue
- Monitors website to ensure that product are active on the site and appropriately merchandised
- Identifies and leverages information (technologies, technical specs, size charts, buying guides,) that informs, educates and influences customer buying decisions
- Participate in the development of a site content calendar
- Manage and work with the partner on eblast content, strategy, and online curation
- Coordinate ecommerce merchandising requirements for marketing campaigns
- Manage creation, placement and optimization of site merchandising (including promotions, landing pages, banners, ) through continual testing and refinement of site execution
- Ensure website has best in class merchandising capabilities including up-sells, cross sells, enhanced content
- Utilize customer feedback sources to make informed, customer-centric decision
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
