E-Commerce Coordinator

Schmitt Music•Bloomington, MN

1d•$19 - $21•Onsite

About The Position

Schmitt Music is seeking a detail-oriented, customer-focused Ecommerce Coordinator to support its growing online business. The role helps deliver an exceptional customer experience from purchase through post-delivery while supporting internal tools, school programs, and marketing initiatives. It connects customers with fulfillment, marketing, and educational sales teams to ensure orders are processed smoothly, questions are answered promptly, and customer feedback informs ongoing improvements. The position supports online customer service, returns and post-purchase processes, the Director Portal and Better Than Rent school listings, and marketing activities. It is based at Schmitt Music’s corporate headquarters in Bloomington, Minnesota, and involves office-type working conditions.

Requirements

1–3 years of experience in ecommerce, digital marketing, or a related role.
Strong understanding of ecommerce platforms; Shopify experience is preferred.
Proficiency with basic image-editing software such as Adobe Photoshop or similar.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Analytical skills, including the ability to interpret data and identify trends.
Customer-focused approach and commitment to excellent service.
Familiarity with online marketing principles and tools, including SEO, SEM, and email marketing.

Nice To Haves

Bachelor’s degree in Marketing, Business, Ecommerce, Graphic Design, or a related field.
Experience with multiple social media platforms.
Passion for music and understanding of musical instruments and accessories.

Responsibilities

Manage email, chat, and phone inquiries related to online orders.
Communicate order updates, estimated arrival times, and vendor delays clearly and proactively.
Improve the customer experience with order inserts, small gifts, personalized notes, and other thoughtful touches.
Partner with Fulfillment and Shipping teams to ensure timely and accurate order processing.
Monitor customer feedback, identify trends, and escalate recurring issues.
Manage and optimize Gorgias (CRM) across departments.
Process returns, issue credits, and handle exchanges.
Inspect returned products and route them to the correct department.
Track and report return reasons to help improve processes and reduce friction.
Collaborate with Educational Representatives to promote and support use of the Director Portal.
Maintain accurate, up-to-date pricing in the Director Portal.
Manage homepage updates and exclusive content pages.
Support new initiatives and enhancements within the Director Portal.
Partner with Operations to maintain accurate Better Than Rent school listings.
Assist with social media initiatives.
Support live-selling setup and promotion.
Print, cut, and prepare marketing materials.
Track and manage folder orders for school programs.