E-Commerce Sales Coordinator

Petpals Group•Ontario, CA

1d•Onsite

About The Position

PetPals Group Inc. is seeking a motivated, detail-oriented, and customer-focused E-Commerce Sales Coordinator to support B2B wholesale accounts and B2C e-commerce sales channels. The role manages online marketplaces, supports customer accounts, coordinates order fulfillment, maintains product data, and assists sales growth initiatives across multiple channels. The position is onsite in Ontario, California, and includes approximately 10–15% travel for trade shows, customer meetings, and industry events. The coordinator creates and optimizes product listings across marketplaces and sales channels; supports customers, sales activities, and account maintenance; processes orders and coordinates fulfillment with internal and external teams; monitors inventory and marketplace compliance; and prepares sales reports and business development support. The role requires close collaboration with warehouse, logistics, accounting, suppliers, overseas teams, and other cross-functional partners in a fast-paced environment.

Requirements

At least 2 years of experience in e-commerce, sales coordination, account management, customer service, or a related business environment.
Experience supporting B2B customer accounts and/or B2C e-commerce channels.
Strong organizational, multitasking, and problem-solving skills, with exceptional attention to detail.
Excellent verbal and written communication skills.
Experience with Amazon Seller Central, Walmart Marketplace, Shopify, OMS platforms, or similar systems.
Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word.
Experience with Canva, Adobe Photoshop, or related content creation tools.
Ability to work independently and collaboratively in a fast-paced environment.
Strong analytical skills and ability to interpret sales and inventory data.
Ability to manage multiple priorities while meeting deadlines.
Willingness to travel approximately 10–15% as needed.

Nice To Haves

Bachelor's degree in Business, Marketing, Communications, or a related field.
Experience using AI tools such as ChatGPT, Microsoft Copilot, Gemini, Claude, or similar platforms to improve productivity and workflow efficiency.
Experience in the pet products, consumer goods, wholesale distribution, or e-commerce industry.
Experience working with retailer portals, EDI systems, or marketplace operations.

Responsibilities

Create, maintain, and optimize product listings across Amazon, Walmart Marketplace, Shopify, retailer portals, and other B2B and B2C sales channels.
Upload and update product descriptions, specifications, pricing, images, and SEO content; ensure listings are accurate, complete, and aligned with brand standards.
Assist with new product launches, catalog maintenance, assortment updates, promotional campaigns, seasonal programs, and digital merchandising initiatives.
Monitor listing performance, content quality, marketplace compliance, product availability, and online merchandising standards.
Support B2B customers, including distributors, retailers, independent pet stores, and online resellers, and respond to B2C product, order, and service inquiries.
Develop customer relationships through proactive communication and follow-up; prepare quotations, presentations, product information sheets, and sales support materials.
Assist with customer onboarding, account setup, promotional planning, account maintenance, customer meetings, product presentations, and sales initiatives.
Assist with sales reporting, forecasting, account analysis, and identifying customer growth opportunities; help achieve sales objectives through customer service and account support.
Process customer orders and maintain accurate records in OMS and related business systems.
Coordinate with warehouse, logistics, accounting, suppliers, and overseas teams to support timely order fulfillment.
Monitor inventory availability, shipment status, and customer requirements; proactively resolve order, inventory, shipping, and customer service issues.
Process returns, exchanges, and claims, and maintain related documentation, customer files, sales records, and supporting documents.
Monitor inventory and product availability across B2B and B2C channels, update inventory status, and manage out-of-stock situations.
Support MAP compliance and resolve listing discrepancies, pricing issues, and marketplace concerns.
Maintain accurate data across e-commerce, ERP, and business systems.
Prepare sales reports, forecasts, and performance analyses; monitor competitor activity, industry trends, and market developments.
Research potential retail, distribution, and marketplace growth opportunities.
Support trade show preparation, lead tracking, and post-event follow-up.
Assist management with strategic initiatives and cross-functional projects, contributing to customer retention, account growth, and revenue-generating activities.