eCommerce Clerk

Goodwill Industries of Houston • Houston, TX

3d

About The Position

The eCommerce Clerk performs administrative duties supporting Goodwill Houston’s eCommerce store. The role prepares written descriptions of items for sale, enters product information into store software, helps select and process items, cleans and displays merchandise, tracks inventory, and helps facilitate shipping as directed. The clerk also accesses online platforms for product information and searches auction sites for competitive information and potential enhancements to ShopGoodwill.com.

The position requires meeting department goals for daily inventory, photography, and listings, with zero photography, listing, and shipping errors. The clerk must follow safety, loss prevention, housekeeping, and other company policies; communicate with management, coworkers, clients, and the public; and maintain a professional, friendly, cooperative attitude. The work takes place indoors with exposure to outside temperatures and a usually moderate noise level. The role involves continuous standing and walking throughout a shift and lifting items weighing up to 40 pounds.

Requirements

• High school diploma or equivalent preferred.
• Ability to speak, read, write, and understand English.
• Intermediate computer skills.
• Typing speed of at least 35 words per minute with minimal typos.
• Knowledge of digital photography and equipment.
• Proficiency with Microsoft applications.
• Ability to continuously stand and walk for the duration of a shift; frequently push and pull; occasionally bend, stoop, crawl, kneel, reach above shoulders, and climb a ladder; and lift up to 40 pounds.

Nice To Haves

• Experience with online storefront operations.
• Experience with Adobe Photoshop or similar photo-editing software.
• High school diploma or equivalent.

Responsibilities

• Receive items from the processing area and initiate steps to integrate products into the store.
• Prepare written descriptions of items for sale.
• Ensure items are properly inventoried.
• Meet or surpass daily inventory and photography goals, maintain zero photography errors, meet daily listing goals, and maintain zero listing and shipping errors.
• Access eBay and other online platforms to obtain relevant product information.
• Input item descriptions into eCommerce software.
• Clean and display items on inventory shelves in the eCommerce storeroom.
• Search other auction sites for competitive information and determine or recommend enhancements to ShopGoodwill.com.
• Help facilitate shipment of sold items.
• Safeguard company property, including donated goods, and report theft or unauthorized possession.
• Follow safety rules and regulations and safely conduct work.
• Receive work and safety instructions and answer questions.
• Communicate with management, coworkers, clients, and the public.
• Perform other duties as assigned by management.
• Demonstrate professionalism and a friendly, cooperative attitude; multitask, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Follow company policies and procedures, loss prevention and safety regulations, guiding principles, and applicable local, state, and federal laws.
• Maintain an appropriate appearance and good housekeeping standards, keeping work areas neat and aisles and fire-exit pathways clear.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED